IT Support Internship Position

Description

Job Summary: IT internship focused on remote technical support, on-site assistance, incident registration and tracking, and employee training. Key Highlights: 1. Remote technical support for employees 2. Incident registration, documentation, and tracking 3. Technical support training and capacity building This opportunity may be perfect for you! **Location: CDA Grupo Coutinho** Internship Schedule: Monday to Saturday, 7:00 AM to 12:00 PM. **Requirements:** * Currently enrolled in a higher education program in the IT field. **Responsibilities:** * Providing remote technical support to employees (systems, email, and telephone) * Occasional on-site technical support assistance * Incident registration, documentation, and tracking * Escalating Level 2 incidents to IT analysts * Daily incident handling, demand analysis, and solution implementation * Coordination and follow-up of incidents with third-party vendors * Training and capacity building for employees on technical support and Service Desk routines After applying, **please monitor the WhatsApp number provided** — that is how we will contact you! Minimum Education Level: Higher Education * Life Insurance * On-site Meals * Transportation Allowance