Description: * Experience in airport operations, preferably aircraft handling. * Completed or currently pursuing a bachelor’s degree. * Flexibility regarding work hours. * Proactivity, attentiveness, and strong interpersonal skills. * Intermediate proficiency in Microsoft Office suite. * Knowledge of customer service processes. * Leadership ability and people management skills in a dynamic environment. Physical requirements include broad and fine motor coordination, dexterity, articulation of upper and lower limbs, upright bipedal posture for performing assigned tasks, trunk rotation and flexion, physical exertion, and walking throughout the entire operational area. Sensory requirements include visual acuity for moving baggage from conveyor belts to transport equipment, pavement navigation, aircraft loading and unloading (luggage and cargo), flight-related signaling, floor inspection and scanning to retrieve dropped objects, and auditory perception to identify audible signals from equipment and machinery on the tarmac. Neuropsychological requirements include attention, concentration, organizational ability, data interpretation, and initiative in resolving causal situations. * Ensure the company’s mission, vision, and values are applied; * Lead the ramp assistant and equipment operator team for a given flight, ensuring execution of all defined processes with focus on operational safety and positive operational outcomes (performance indicators); * Report directly to the shift Operations Leader; * Plan flight handling activities with the team based on information received from the airline, paying special attention to special cargo and other flight-specific requirements; * Ensure customer baggage performance through correct handling and organization of cargo and baggage, and monitoring of connecting baggage (arriving at and departing from the flight); * Ensure flight punctuality performance; * Develop improvement action plans when necessary; * Manage the handling team through briefings, debriefings, and corrective actions during handling, as required; * Hold the team accountable for adherence to standards established by airlines, airport authorities, and dnata regulations, always prioritizing operational safety; * Contribute to achieving performance indicators and results defined by clients; * Ensure all ground handling teams act in accordance with established safety and operational procedures; operate with a focus on operational safety; * Manage information critical to safe and effective operations; * Focus on operational safety, performance, and personnel development. 2512180202551872990