Administrative Assistant

Description

Job Summary: Administrative Assistant to work in the finance department, responsible for collections, customer retention, contract management, issuing invoices, and customer service. Key Highlights: 1. Central role in the finance department with comprehensive responsibilities. 2. Opportunity to work on customer retention and satisfaction. 3. Use of platforms such as IXC Soft and Opa!Suite. We are seeking an **Administrative Assistant** to work in the finance department. This person will be responsible for **collections, customer retention, contract management, issuing invoices, and customer service**, contributing to the smooth operation of the department and customer satisfaction. **Main Responsibilities** * Conduct **proactive and reactive collections** with customers. * Handle **customer retention**, aiming to reverse cancellation requests. * Process **contractual changes**, such as temporary suspensions, due date modifications, and ownership transfers. * Systematically process and document **cancellations**. * Provide **customer service** for financial and contractual matters. * **Issue invoices**, record payments, and monitor delinquencies. * Process **payment receipts** and perform **daily cash closing**. * Use **IXC Soft** and **Opa!Suite** platforms for logging, tracking, and resolving requests. **Requirements** * **Bachelor's degree completed or in progress in Administration, Accounting, or Financial Management.** * **Proven experience in collections.** * Experience in **administrative or financial routines**. * Strong **communication**, **organizational**, and **detail-oriented** skills. * Ability to **work under pressure** and meet targets. * **Flexibility** to conduct in-person service at other locations when required. **Preferred Qualifications** * Prior experience in an **Internet Service Provider (ISP)** or **telecommunications company.** **Work Arrangement** * On-site, Monday through Saturday