Regional Manager

Description

Job Summary: Lead regional logistics operations for 99Food, optimizing delivery rider supply, cost efficiency, and user experience quality in the complex North and Northeast markets. Key Highlights: 1. Strategic leadership in complex markets (North and Northeast) 2. Optimization of delivery costs and management of delivery rider supply 3. Focus on regionalized logistics and quality of user experience Company Overview: If technology exists for you to improve life’s journey, it does for our team too: Your Journey, Our Path. We believe in technology that connects talented people doing meaningful work—and that embraces diversity to create and share even paths we (still!) don’t yet know exist. We work to generate value not only for our users, but above all for the communities we serve and society as a whole—making people’s lives better with services that simplify daily life—whether mobility and delivery services (99) or digital payments (99Pay). To simplify the lives of millions every day, since 2018 we’ve been part of DiDi Global Inc., the world’s largest ride-hailing and transportation technology platform. We pioneered innovative solutions born in Brazil that scale globally to generate positive impact across more than 12 countries where DiDi operates. These innovations span sustainability, safety, artificial intelligence, financial services, and beyond. Whether building projects from scratch or refining our existing solutions, we embrace challenges that give us butterflies—and that’s why we operate at a fast pace, grounded in respect, collaboration, and good humor. On this journey, we also grow stronger through diverse experiences and perspectives—to learn together, fail fast, learn, and adjust our path to build solutions that deliver even better outcomes. #LI-Hybrid Team Overview: The **Operations (D-Side)** team at 99Food is the "engine" driving the gears. While Commercial brings restaurants onboard and Marketing brings customers, Operations ensures orders efficiently, affordably, and quickly leave the kitchen and reach users’ tables. Within a **D7 (Regional)** structure for the North and Northeast, focus shifts from micro-execution to **logistics network strategy and financial sustainability**. Role Responsibilities: * **Supply Management (Delivery Riders):** Ensure sufficient active delivery riders per micro-region to meet demand, avoiding unfulfilled order gaps. * **Cost Efficiency (CPD – Cost Per Delivery):** Optimize cost per delivery without compromising quality. You’ll own the budget for rider incentives and bonuses. * **Regionalized Logistics:** Develop tailored strategies for different delivery modes and adaptations during heavy rainfall—common in the North/Northeast. * **Quality and UX (User Experience):** Monitor delivery time indicators (ETAs) and cancellation rates. Role Qualifications: * **Proven Strategic Leadership in Complex Markets:** You’ve not only managed teams but led highly complex operations—preferably in the North and Northeast regions—understanding Brazil’s unique regional dynamics and that each city requires a customized operational strategy. * **Balance of "Street-Smart" and "Data-Driven":** You possess the rare ability to navigate both deep data analysis (P&L, CPO, Fulfillment) and on-the-ground realities. * **Mastery of Logistics and Efficiency (D-Side):** You have a strong track record managing the delivery side, mastering concepts such as supply elasticity, rider incentive management, and route optimization to reduce cost per order—ensuring business sustainability. * **Big Tech Agility and Owner Mindset:** You thrive in the "organized chaos" of a tech company. You’re resilient enough to handle aggressive targets and execute at the speed required to capture market share from competitors in explosively growing regions. * **Exceptional People Management:** You’ve built and mentored leaders, and can keep remote teams engaged, results-focused, and fully aligned with 99’s high-performance culture. * **Regional Cultural Fluency:** You understand the socioeconomic nuances of the North/Northeast—from climate seasonality impacts to the strength of tourism hubs—and know how to translate these factors into winning business strategies for the Board. EEO Statement: * We Create Value for Users — We exist to do our best for users and innovate to stay ahead. We seek balance among experience, efficiency, and growth—with safety always our top priority. * We Are Data-Driven — We believe in data-guided decision-making. Through numbers, we strategically navigate our business. * We Are Owners and Results-Focused — We go beyond personal interests to focus on what’s best for DiDi. We always deliver on commitments and pursue excellence in execution—setting a high bar and giving our utmost in everything we do. * We Always Build Together — Together, we are stronger. We keep open minds and row with respect, empathy, and trust in one another. We listen to everyone before making decisions—and once decided, we fulfill our commitments together, even if we disagree. * We Are Integrous — Integrity is our foundation—the line we never cross. We communicate honestly and transparently, and listen to all voices to always do what’s right. * We Develop One Another — Our growth comes from constantly stepping outside our comfort zones. We accept challenges, surpass ourselves, and strive for excellence in everything we do. From day one, we develop ourselves and help those around us grow too—raising our collective bar. * We Work with Passion & Fun — We’re utterly passionate about what we do. We maintain a light, optimistic spirit, energizing our environment with positivity. We’re resilient, unafraid of challenges, and always celebrate our successes. * We Live Diversity — For us, the heart of diversity is inclusion, equity, and respect. We believe diversity fosters a more creative and energetic environment—so we celebrate differences and ensure everyone here can be their authentic selves. **Diversity and Inclusion** Diversity is not a future vision or aspiration—it’s a non-negotiable value of who we are today. We live inclusion, plurality, and respect—and to achieve this, we rely on governance by the Diversity Committee, working alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Famílias. This is our written journey—one still with much ground left to cover. 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