**What is Hivecloud?** Hivecloud is a technology company specializing in solutions for cargo transportation in Brazil. With over 15 years of market experience, we are specialists in logistics solutions, and our purpose is to simplify how cargo moves around the world. We are a reference in logistics management software for thousands of companies across Brazil. **Responsibilities and duties** **Customer support;** **Assisting customers with questions regarding tool usage.** **Requirements and qualifications** **Key requirements:** * **Currently pursuing a technical or undergraduate degree in Administration, Information Systems, Systems Analysis, Computer Science, Computer Engineering, or related IT fields;** * Proficiency in Microsoft Office: Ability to use software tools such as Word, Excel, PowerPoint, and Outlook for creating, editing, and managing documents, spreadsheets, presentations, and emails; * Strong verbal and written communication skills; * Communication skills, problem-solving abilities, empathy, and domain-specific technical knowledge. Additionally, patience, organizational capability, teamwork skills, and the ability to handle dissatisfied customers are essential. **What we expect from you:** * Honesty, commitment, respect, empathy, reliability, efficiency, and humility in learning **Additional information** **Why join Hivecloud?** You will work alongside the team behind Latin America’s largest logistics platform; Our team is highly collaborative and loves sharing knowledge! Here, you’ll have opportunities to develop your technical skills. **Join Hive!** We are specialists in solutions for cargo transportation in Brazil. With over 15 years of market experience, our purpose is to help micro and small enterprises overcome regulatory and operational challenges in cargo transportation. We are also part of the nstech group—a connected technology ecosystem for logistics and mobility—serving over 45,000 active customers monthly through more than 20 companies within this ecosystem.