Loyalty Assistant

Description

Job Summary: The Loyalty Assistant will support the management and evolution of the "Tô de Volta" loyalty program, contributing to customer retention and experience. Key Highlights: 1. Support the implementation and evolution of loyalty programs. 2. Contribute to customer retention and experience. 3. Conduct customer profile analyses and program performance indicators. **Job Description** **Do you know Amarante?** We are a hotel management company whose innovation is one of our main differentiators. We lead the management of nationally and internationally recognized developments, such as Salinas Maragogi Resort, Salinas Maceió Resort, Japaratinga Lounge Resort, and soon the Salg Patacho Exclusive Resort. Our team comprises diverse individuals eager to learn, deliver results, and—of course—balance productivity with quality of life. We believe in intrapreneurship—that is, every person is invited to bring their knowledge, purpose, and unique approach to make a difference daily. **What do we expect from the Loyalty Assistant?** Are you currently pursuing or have you completed a degree in Business Administration, Marketing, Hospitality, or related fields? Are you interested in working in customer experience, loyalty, and relationship management? Do you possess strong analytical and organizational skills to track performance indicators, processes, and multiple tasks? Do you have excellent written and verbal communication skills, along with ease in collaborating across departments? Are you proficient in Google Workspace tools, especially Sheets and Slides? Familiarity with loyalty programs and customer relationship management is desirable. Are you proactive, collaborative, and skilled at identifying opportunities for improvement? Are you available to work in a hybrid format? Then it’s your time to join the Amarante team! **What challenge will you face here?** Your primary challenge will be supporting the management and evolution of the "Tô de Volta" loyalty program, contributing to customer retention and loyalty, while strengthening guest experience through analyses, relationship journeys, and strategic customer success initiatives. **What are the routine responsibilities of the Loyalty Assistant?** * Support the implementation, operation, and evolution of the "Tô de Volta" program, ensuring correct application of rules, benefits, and processes; * Execute operational tasks and provide support to the Relationship Center and Operations regarding loyalty program-related cases; * Contact customers for satisfaction surveys and relationship-building activities; * Support customer profile analyses, segmentation, and program indicators—including acquisition, retention, churn, and frequency; * Contribute to relationship journeys, delight initiatives, and actions to increase program enrollment and engagement; * Monitor benefit utilization and track budget per resort; * Ensure governance, updating, and organization of the Knowledge Base; * Prepare and present reports containing analyses, indicators, and insights; * Support internal training sessions and workshops on the "Tô de Volta" program; * Monitor customer experience indicators, such as NPS and guest feedback; * Conduct market research and benchmarking on loyalty and customer experience; **What do we offer the Loyalty Assistant?** Beyond competitive compensation, you’ll find a relaxed environment, a diverse team, outstanding results, and abundant learning and growth opportunities. Plus: Flexible Card (Meals + Transportation + Home Office); Health Insurance with access to Wellhub (Gympass); Dental Insurance; TotalPass; Accommodation Discount; Variable Compensation; Workplace Gymnastics, Shiatsu Massage, and Yoga; Life Insurance; Childcare Assistance; Extended Maternity/Paternity Leave; Pipa Benefit (Support network for new families); Happy Day, Happy Hour, and Birthday Gift; Healthy Snacks; Manicure; Petlove Pet Health Insurance; **Did you know Amarante is committed to Diversity and Inclusion?** Here, we value all forms of diversity and want everyone to feel comfortable being their authentic selves. At Amarante, all individuals are warmly welcomed to apply—regardless of gender, age, sexual orientation, ethnicity, disability, origin, or any other characteristic. We believe diverse teams help us grow more and better! **Job Requirements** **Education** None General Information **Location** RECIFE **Hierarchical Level** Assistant **Employment Type** Permanent **Work Modality** On-site **Publication Period** 5 Hours