Technical Consultant

Description

Job Summary: Responsible for customer service, technical support, fault diagnosis, and technical information support for sales. Key Highlights: 1. Customer service and specialized technical support 2. Technical information support for the sales team 3. Fault diagnosis and maintenance guidance **Responsibilities:** * Provide customer service by identifying needs and proposing appropriate technical solutions; * Deliver technical support regarding products, services, or processes; * Diagnose faults and provide guidance on maintenance and proper usage; * Monitor technical services to ensure quality and execution efficiency; * Prepare technical reports and service records; * Support the sales team with technical information to assist in closing sales. **Requirements** * Completed high school education (technical course in related field preferred); * Technical knowledge in the relevant field (e.g., mechanics, electrical engineering, etc.); * Prior experience in customer service or technical support (preferred); * Strong communication skills and ability to explain technical concepts. Minimum Education Level: High School (Secondary Education) Driver's License: Class B * Transportation Allowance * Total Pass * Health Insurance * University Partnership Program * Meal Voucher