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Job Summary: A Support Analyst will be responsible for providing effective technical support to users, resolving issues, clarifying doubts, and optimizing PDV, VRFRENTE, and TEF systems. Key Highlights: 1. Proactively address problems and optimize systems. 2. Conduct version testing to identify and fix bugs. 3. Contribute to customer satisfaction and operational stability. **Job Description:** ---------------------- We are restless and never settle! We continuously improve what is already good and transform it into something even better. If you are passionate about technology and want to join an incredible team that pursues innovative solutions every day, we have great news: The VR team is growing! Join VR and transform, simplify, and evolve the businesses of thousands of supermarket chains across the country! \#VEMSERVR. Your mission as a Support Analyst will be to ensure effective technical support for users of the company's systems, proactively resolving issues, clarifying doubts, and optimizing the use of PDV, VRFRENTE, and TEF system functionalities—directly contributing to customer satisfaction and operational stability. Key responsibilities: Provide remote customer support via tools (phone, chat, remote access, ticketing system). Diagnose, analyze, and resolve technical tickets related to the PDV module. Conduct version testing to identify and fix bugs. Monitor technical performance via internal portal. Suggest system adjustments aimed at optimizing functionalities. Ensure compliance with company standards, policies, and procedures. Maintain organization of the workplace and materials under your responsibility. Adhere to company policies/procedures/standards, work processes, and implemented management systems. Perform other duties related to your role and work process as required by operational needs. **Essential Requirements:** ------------------------------ Clear communication: Explain things objectively and understandably. Focused attention: Pay close attention to details during support interactions. Responsibility: Fulfill schedules, tasks, and commitments seriously. Active listening: Listen attentively to fully understand requests. Personal organization: Handle multiple tasks in a structured manner. Quick learning ability: Rapidly assimilate new knowledge. Proactivity and sense of urgency: Seek to learn, help, and anticipate minor requests. Analytical problem-solving skills Customer focus Stress tolerance: Remain calm and focused in challenging situations. Commitment to results Teamwork: Collaborate positively with colleagues and leaders. **Desirable Requirements:** -------------------------- Experience in the field Basic proficiency with tools such as Teams and Microsoft Office suite. Knowledge of Point-of-Sale (PDV) and TEF systems. Remote technical support and support tools. Microsoft Office (Outlook, Word, PowerPoint, Excel). Understanding of hardware, networks, and front-store financial routines (cashier operations, sales, cards). Fundamentals of database (especially basic SQL). Retail business concepts. **Employment Type:** -------------------------- CLT **PCD:** -------- INDIFFERENT **Benefits:** --------------- Health and dental insurance (co-payment) Mobility allowance / Home office allowance (for hybrid teams) Meal voucher and/or food voucher Life insurance Birthday day off (who doesn’t love a break?) Extended paternity leave Gympass **Work Location:** ---------------------- Recife/PE **Working Hours:** ------------------------ Business hours with weekend shift rotations **Additional Information:** --------------------------- Relevant differentiators for the supermarket segment: Practical knowledge or training in supermarket back-office routines, such as inventory control, procurement, sales, and finance. ERP systems focused on grocery retail. Knowledge of tax/fiscal matters (NFC-e, SAT, NF-e) are major advantages.
