Job Summary: This professional will greet and welcome guests, handle guest services and reservations, and support internal communication to ensure quality standards and proactively anticipate guest needs with a focus on hospitality. Key Highlights: 1. Greet and welcome guests with excellence from check-in to check-out 2. Provide in-person and digital customer service promptly and courteously 3. Stimulating and collaborative work environment with professional growth opportunities **KEY CHALLENGES** * Greet and welcome guests with excellence, ensuring an outstanding experience from check\-in to check\-out; * Provide in-person, telephone, and digital channel customer service promptly, courteously, and clearly; * Process reservations, system entries, and updates while maintaining organization and accuracy; * Support communication with housekeeping, maintenance, and other departments to uphold quality standards; * Proactively anticipate guest needs, handle requests, and resolve unforeseen issues with solution-oriented and hospitable approaches. **REQUIRED SKILLS** * Prior experience in this role; * Excellent communication skills, friendliness, professional demeanor, and attention to detail; * Organization, responsibility, and proactivity; * Availability to work rotating shifts/schedules; * Degree in Hospitality, Tourism, Business Administration, or related fields (preferred). **WE OFFER** * A stimulating and collaborative work environment; * Opportunities for professional growth within the company. Employment Type: Full-time, Direct Hire (CLT) Salary: R$2\.000,00 \- R$4\.000,00 per month Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
