Reservation Assistant (Code 3093)

Description

Job Summary: Customer service and support throughout the hotel reservation process, including monitoring and updating reservation statuses. Key Highlights: 1. Customer support for hotel reservations and rate management. 2. Efficient and agile reservation processing. 3. Interaction with sales, front desk, and billing teams. Job Title: Reservation Assistant Key Responsibilities: \- Customer service and support throughout the hotel reservation process, rate management, and room availability verification. \- Efficient and agile processing of hotel reservations, with attention to detail and customers' needs. \- Monitoring and updating reservation statuses, including modifications, cancellations, and no-shows. \- Interaction with sales, front desk, and billing teams to ensure service quality. \- Generating reservation reports and controls as required by management. \- Assisting in resolving any customer issues or questions related to reservations. Required Qualifications: \- Completed high school education. \- Prior customer service experience, preferably in hospitality or tourism. \- Familiarity with hotel reservation and rate management systems. \- Strong communication skills, empathy, and problem-solving abilities. \- Good organizational skills, agility, and attention to detail. \- Proficiency in office tools (Word, Excel, etc.). Preferred Qualifications: \- Experience with hotel property management systems (PMS). \- Knowledge of English and/or other languages. \- Certifications or courses in hospitality and service-related fields. Additional Information: \- Work schedule: Flexible rotating shift, starting at 07:20\. ### **Employment Type:** CLT ### **Required Knowledge and Skills:** null ### **Benefits:** N/A ### **Department:** Operations