Housekeeper

Description

Job Summary: The professional will be responsible for cleaning and tidying guest rooms, maintaining social areas, organizing supplies, reporting maintenance needs, and personalizing guest experiences. Key Highlights: 1. Cultivate passion for service and achieve limitless accomplishments 2. Do what you love, care for the world, challenge the status quo 3. Support for continuous growth and learning Company Description We are Accor. We are global leaders in Enhanced Hospitality. We are more than 230\.000 hospitality specialists placing people at the heart of everything we do, creating new connections and emotions for our guests, nurturing a genuine passion for service and achievements beyond limits. Everything we do comes from the heart, which is why we are the world’s largest experts in the art of welcoming, connecting, and serving. We are much more than accommodation and hotels. Our promise is to exceed all expectations, promoting inclusion, care, and impeccable service. We pay close attention to the world and to what people seek. Based on the strength of our teams and our robust holistic ecosystem of brands and solutions, we are forging new paths to shape tomorrow’s hospitality and inspire new ways of experiencing the world. \#Be Limitless Do what you love, care for the world, challenge the status quo. By joining Accor, every chapter of your story is yours to write—and together, we can imagine tomorrow’s hospitality. We welcome you just as you are, and you’ll find a role and a brand that fits your personality. We support your daily growth and learning, ensuring your work brings purpose to your life. Job Description * Clean and tidy guest rooms, using cleaning products and PPE (when required) appropriately, in accordance with safety regulations and POP guidelines—Operational Practices. * Clean and maintain social and service areas under your responsibility in perfect condition, according to the schedule prepared by management. * Organize trolleys with all necessary supplies for performing tasks. * Check the functionality of equipment in guest rooms, per work instructions. In case of repair needs, immediately notify your direct supervisor or issue a maintenance work order. * Forward lost and/or forgotten guest items to Housekeeping or Management. These items will be registered in the system per established procedures. * Upon identifying guest preferences, share this information with the Front Office team so the ACDC (Guest Profile System) is updated, enabling personalization of products and services for each guest and delivering surprising experiences during every stay. * Be an ambassador of brand values and actively participate in initiatives that promote Service Culture. * Follow management’s guidance regarding selective waste collection and consumption of water, energy, and cleaning products to meet environmental objectives. * Perform other related duties as required by the department/hotel. * For roles in Combo / Tri Combo hotels, the employee must carry out responsibilities across all involved hotels. Qualifications * Open Mindset * Customer Orientation * Self-Confidence * Communication * Teamwork * Proactivity and Initiative * Business Knowledge and Improvement Additional Information Salary: Disclosed during the interview Benefits: Health Insurance – Co-payment Dental Insurance – Optional On-site Cafeteria Profit Sharing Life Insurance