**We have an amazing opportunity for a Junior Support Technician** Positivo S\+ is a technology company focused on innovative solutions for various segments. We are looking for a team of engaged professionals passionate about making a difference. **If, like us, you believe you can make a difference, join our team and grow with us!** **Key Responsibilities**: Provide Level 1 support for corporate systems, software, and applications—including installation, configuration, error correction, relocation, addition, and replacement of hardware and software—via ITSM ticket intake, either remotely or on-site. Deliver technical support to ensure client platform availability and performance. Ensure compliance with customer SLA (Service Level Agreement) requirements regarding the availability of telephony, IT, and infrastructure resources through timely support delivery. Record resolutions for service requests and monitor operational technology platforms. Track ongoing activities to completion in order to improve processes and prevent recurrence of failures or inconsistencies. Perform preventive and corrective maintenance on hardware and operating systems to optimize outcomes. Support equipment deployment, relocation, validation, installation, and incident resolution; open service tickets and monitor operations during implementation phases. **Mandatory Requirements**: Completed high school education **Employment Type: CLT \+ Benefits**: * Medical and dental plans. * Life insurance. * Meal allowance / Food voucher. * Transportation allowance. * Discount club. * Access to Wellhub (gyms) and Mente Tranquila. * Discounts on Positivo products. * Elleve Performance: Discounts on universities and courses. * And much more. * **If you identify with this position and want to grow alongside Positivo S\+, apply now and join our team** Minimum Education Level: Technical Course * Transportation allowance * Meal allowance or food voucher * Life insurance * Medical assistance * Dental assistance