Technical Support Specialist N1

Description

Job Summary: We are seeking a professional to support technical operations, handling incidents, providing support, evolving systems, implementing automations, and developing operational dashboards. Key Highlights: 1. Support technical support and resolution of network and connectivity requests 2. Develop solutions and automations using scripts and APIs 3. Contribute to technical documentation and process standardization We are looking for a professional to support the company's technical operations, monitoring incidents, supporting service requests, evolving internal systems, implementing automations, and building operational dashboards. **Key Responsibilities** * Support **technical support**, analyzing and resolving issues related to networks, connectivity, and services * Monitor and manage incidents involving critical networks and systems * Assist in maintaining and continuously improving internal systems used by support and operations teams * Develop small-scale solutions and integrations via APIs to automate technical processes * Create and maintain operational automations using scripts and tools such as n8n * Support the development of dashboards and metrics in **Power BI**, focused on monitoring operations and support activities * Contribute to technical documentation, process standardization, and operational best practices * Collaborate with support, systems, and infrastructure teams to ensure service efficiency and stability **Desired Technical Requirements** * Experience or familiarity with **technical support** routines and operational service delivery * Basic knowledge of **TCP/IP networking** and monitoring practices using tools such as **Zabbix** and **PRTG** * Experience or interest in automation, with focus on languages such as **Python**, **Shell Script**, and **PowerShell**, as well as tools like **n8n** * Basic understanding of web development and API integration, including fundamental knowledge of **HTML, CSS, and JavaScript**, as well as technologies such as **Node.js** and **React** * Familiarity with access control, user management, and **Information Security** best practices * Basic knowledge of **Active Directory** and experience in **Linux** environments * Ability to document technical processes and maintain organization in operational routines * Basic knowledge of **Power BI**, with emphasis on creating dashboards and metrics for support and operations * Desired knowledge of cloud environments, especially **Microsoft Azure** **Advantages** * Interest in topics related to **Artificial Intelligence** and practical applications in operations and support **Join our team!** If you seek growth, continuous learning, and the opportunity to work with technology, automation, and innovation in a collaborative environment, we want to meet you. Join us and be part of the evolution of our operations!