Description: * Microsoft Office Suite; * Advanced Excel; * Experience and knowledge in Customer Service preferred; * Bachelor's degree in Business Administration or related field currently in progress. Responsible for executing data management routines, including periodic updates of call center operational reports. Key Responsibilities * Structure, extract, and monitor daily operational, customer service, and tool-related reports to ensure data remains up to date; * Assist managers in tracking key performance indicators (KPIs) and identifying gaps and opportunities in Front, CHAT, and BO customer service interactions, with a focus on improving KPIs; * Conduct analysis of monitored Front, CHAT, and BO customer service interactions to track and improve key performance indicators; * Collaborate with operations teams (internal and external customers), providing necessary support regarding generated information 2512140202201862143