Job Summary: A professional responsible for identifying, structuring, and automating business processes to enhance operational efficiency through technological solutions. Key Highlights: 1. Opportunity to innovate and transform processes through automation. 2. Work with RPA, low-code/no-code, and AI technologies. 3. Join a team that values growth and real-world impact. Identify, structure, and automate business processes, eliminating manual tasks and improving operational efficiency through technological solutions. **Responsibilities and Duties** **Main Responsibilities:** * Map processes using BPMN and flowcharts * Identify automation opportunities based on ROI * Develop automations using RPA and low\-code/no\-code tools * Implement system integrations without requiring complex development * Configure and monitor robots and automated workflows * Create a structured automation backlog * Periodically review existing automations * Collaborate with business areas to identify needs * Configure workflows in ITSM tools (SLA, incidents, service catalog) * Support implementation of AI agents for customer service and triage automation **Requirements and Qualifications** **Requirements:** * Bachelor's degree completed in Information Technology, Engineering, Administration, or related fields * Experience with RPA tools (UiPath, Power Automate, or n8n) * Knowledge of low\-code/no\-code platforms (Power Platform, Zapier, Make) * Experience in process mapping (BPMN) * Basic Python knowledge for automation * Experience with system integrations * Basic knowledge of ITSM **Behavioral Competencies:** * Business-oriented mindset and systemic thinking * Proactivity and clear, didactic communication * Investigative ability and process understanding **Additional Information** **Benefits** * Meal allowance/voucher * Health and dental insurance * Transportation allowance * Wellhub * Discounts at educational and leisure institutions. Kiosk Brands was born from the union of strong brands already transforming the lives of millions of people across Brazil: **Touti, Amávia, and Yes!**. Our greatest differentiator is our **people**. We value talent with initiative, passion in their eyes, and a genuine desire to build something extraordinary. Here, every professional finds space to grow, learn, and infuse their essence into brands experiencing rapid expansion. Joining Kiosk Brands means uniting courage, simplicity, and purpose in everything we do. It means generating real impact in the lives of customers, franchisees, and teammates. If you believe in the power to transform the world through your work, know that your unique essence has a place here. Come join a place where the **future happens now!**
João Silva
Indeed · HR
João Silva
Indeed · HR
