Junior Support Technician

Description

Job Summary: We are seeking a Mid-Level Support Technician to provide IT support, ensuring operational continuity and high-quality user assistance. Key Highlights: 1. Analyze, diagnose, and resolve hardware and software incidents. 2. Perform preventive and corrective maintenance, and configure computers. 3. Participate in continuous training to improve service delivery. JOB \| Junior Support Technician. Location: Brejo Santo \- CE Shift: Morning Work Model: On-site We are seeking a Mid-Level Support Technician to provide IT support, ensuring operational continuity, high-quality user assistance, and full functionality of corporate equipment and systems. Key Responsibilities * Analyze, diagnose, and resolve hardware and software-related incidents, ensuring rapid restoration of user activities. * Perform preventive and corrective maintenance, configure desktops and laptops, and install operating systems, drivers, and applications. * Provide remote support, including configuration and use of VDI environments (especially via Microsoft Remote Desktop). * Support users with VPN connections, performing diagnostics and troubleshooting. * Support internal and third-party applications. * Manage network folder access, drive mappings, permissions, and basic connectivity validations. * Install and configure software required for the corporate and remote work (Home Office) environments, following internal standards. * Meet operational goals and metrics, including mass machine configurations, equipment replacements, returns, and loans. * Participate in ongoing training and capacity-building initiatives, pursuing best practices and continuous service improvement. Technical Requirements * Prior experience with computer (hardware) maintenance. * Basic/intermediate knowledge of Windows operating systems, networking, and corporate tools. * Experience in Service Desk or Technical Support is considered a plus. * Ability to manage multiple tickets simultaneously. * Intermediate knowledge of: * MS\-DOS / PowerShell / Scripts * Windows Server (user and object management) * Cloud computing, virtualization, VPN, VDI/WVD * Public-facing support for non-technical users Expected Behavioral Profile * Empathy and courtesy when assisting users. * Clear, concise, and assertive communication. * Strong organizational and time-management skills. * Logical reasoning and problem-solving focus. * Proactivity, discipline, and attention to detail. * Commitment to goals, metrics, and continuous improvement. Minimum Education: High School Diploma (Secondary Education)