Technical Support Assistant

Description

Job Summary: The IT professional will be responsible for providing technical support to internal users, maintaining computers, and supporting network and system infrastructure, including Microsoft 365. Key Highlights: 1. Strategic support to company departments 2. An environment offering real opportunities for career growth 3. Focus on continuous development and proactivity About Metrocasa Metrocasa is one of the fastest-growing construction companies in the economic segment in São Paulo, recognized for its commitment to quality, responsibility, and efficiency in delivering its projects. We operate with seriousness, focus, and respect, always prioritizing customer experience and excellence at every stage of the business. Our growth is sustained by a dedicated team committed to results. We value professionals with an ownership mindset, organizational skills, proactivity, and the desire to grow alongside the company. Here, we believe in continuous development and an environment offering real opportunities for career growth. About the Information Technology Department The Information Technology department is responsible for ensuring the full functionality of the company’s technological infrastructure, guaranteeing user support, system stability, connectivity, and operational security. The team operates strategically, supporting administrative and operational departments and directly contributing to the efficiency of internal processes. Job Responsibilities * Assemble and maintain computers; * Provide technical support to internal users; * Work with Windows 10 and Windows 11 operating systems; * Support print server administration; * Provide support and administration for Microsoft 365; * Assist with network infrastructure-related requests; * Support the organization, control, and documentation of IT assets. Requirements * Bachelor’s degree or technical course (completed or in progress) in Networking, Information Technology, or related fields; * Knowledge of computer assembly and maintenance; * Basic understanding of networking; * Proficiency in Windows 10 and Windows 11 operating systems; * Experience or knowledge of print server administration; * Knowledge of Microsoft 365 support; * Organized, proactive profile with strong communication skills and a user-focused mindset. Selection Process Steps Registration and Screening – Review of information and alignment with the required profile. Interview with People & Management – Discussion of background, skills, and expectations. Interview with Department Managers – Technical evaluation and role alignment. Minimum Education Level: Bachelor's Degree