Process Analyst | Piracicaba, SP

Description

Job Summary: A professional responsible for standardizing processes, driving improvements, developing training programs, monitoring KPIs, and serving as an operational technical reference. Key Highlights: 1. Process Mapping and Standardization for Greater Efficiency 2. Continuous Improvement and Process Optimization 3. Data and KPI Analysis to Identify Improvement Opportunities Department Operations LevelExperienced (Individual Contributor) LocationBrazil \- São Paulo The Operation teams at Shopee cover the operational end\-to\-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. **Job Description:** Mission The professional will be responsible for standardizing processes, driving improvements, developing and delivering training, monitoring KPIs to propose solutions, and ensuring support during the implementation of new processes. They will also actively participate in agile problem resolution and serve as an operational technical reference. Scope of Responsibilities* Process Mapping and Standardization: Document and standardize workflows to ensure greater efficiency and compliance with best practices; * Continuous Improvement: Promote and propose solutions for process optimization and waste reduction through operational gemba, benchmarking, and other practices. * Training: Develop and deliver training to ensure correct execution and adherence to processes; * Data and KPI Analysis: Monitor and analyze performance indicators to identify improvement opportunities and corrective actions; * Operational Support: Collaborate with operational teams to implement and monitor new processes; * Expansion and Startup: Provide support and actively participate in operational base expansion and change initiatives; * Problem Resolution: Capable of rapidly identifying and analyzing problems, proposing practical and effective solutions to rectify failures. * Process Expertise: Serve as the technical reference for operational processes, acting as a facilitator and providing support for systemic questions and issues. **Requirements:*** Bachelor’s degree in Engineering, Logistics, Business Administration, or related fields; * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, etc.) \- Advanced Excel skills required. * Intermediate English proficiency is a plus. * Experience in process mapping, continuous improvement (Kaizen, Lean, Six Sigma), and standardization; * Strong verbal and written communication skills; * Analytical capability for indicator management and data analysis; * Strategic vision and results orientation; * Logistics experience is desirable; * Green Belt certification is desirable.