Aracariguama Info Comm Technology Job Listings

Junior Digital Support Analyst | Shell Box

We are over 40,000 people focused on safety, integrity, collaboration, and simplification—the pillars supporting our culture. We generate value for our shareholders, customers, partners, and employees through an integrated business ecosystem that begins with sugarcane cultivation and extends to the production and commercialization of ethanol, sugar, and bioenergy. We also operate—under license from the Shell brand—in fuel, lubricants, and other specialty products distribution across Brazil, as well as refining operations in Argentina and fuel derivatives and lubricants distribution in Argentina and Paraguay. Do you identify with this? Want to join our company? Join Raízen! We are seeking a Junior Digital Support Analyst to provide Level 2 support within our Shell Box support team. Shift: 6 days on / 1 day off | 3:00 PM – 11:20 PM Work modality: Remote Responsibilities and duties YOUR TYPICAL DAY: Provide Level 2 technical support for the Shell Box digital product; Monitor system health and critical services using tools such as AWS CloudWatch and New Relic; Run queries on MySQL and Athena databases to diagnose and resolve issues; Identify and resolve technical incidents, ensuring application stability and performance; Actively participate in analyzing and resolving critical production issues; Document solutions and operational procedures for the team. Requirements and qualifications WHAT YOU NEED: Required: Basic experience with relational databases (preferably MySQL); Knowledge of monitoring tools such as AWS CloudWatch and New Relic; Familiarity with queries in MySQL, AWS Athena, and DynamoDB; Basic knowledge of scripting and process automation; Ability to analyze logs and monitor systems. Desirable: Previous experience with digital products and production environment support; Fundamental understanding of cloud infrastructure (preferably AWS); Knowledge of ITIL or incident management practices; Basic programming language knowledge, such as Python or Node.js. Additional information SELECTION PROCESS STEPS: Our process includes three main stages (additional stages may apply, and you’ll be informed if you advance): Application – completing this form and any additional data, if required. HR interview – an informal conversation to get to know each other. Leadership interview – a more technical discussion about daily responsibilities and challenges. All communication will occur via email and phone—please ensure your contact details are up to date. We operate in ethanol and sugar production and in fuel, product, and service distribution under the licensed Shell brand—by Raízen—in Brazil, Argentina, and Paraguay. We rank among Brazil’s largest private corporate groups, and our team is our greatest differentiator: over 40,000 employees and 15,000 business partners spread across the country. Want to join our company? Then, join Raízen! Source: Indeed

São Paulo

Negotiable Salary

Software and Application Developer Position64617291229825121

Norbrasil Saneamento Ltda

Software and Application Developer Position

About the position Software and Application Developer / Python Automations: Technical Knowledge, Punctuality, and Ability to Work Well in a Team Benefits Meal Voucher, Basic Food Basket, Parking, Fuel Allowance Working Hours 7:00 AM to 5:00 PM, Monday to Friday Employment Type CLT (Permanent Employment)

REQUIREMENTS: \- Currently enrolled in a Bachelor's degree program in Information Technology, Computer Science, Systems Analysis, or related fields; \- Prior experience in basic infrastructure routines is desirable; \- 100% on-site work in Indaiatuba/SP, Monday to Friday (8:00 AM to 3:00 PM); \- Internship stipend of up to R$ 1\.594,30 \+ on-site cafeteria, transportation allowance, life insurance, and parking. RESPONSIBILITIES \- Provide technical support, perform system maintenance, and assist in developing solutions to meet the company’s internal demands; \- Provide first-level technical support to users (help desk); \- Install, configure, and maintain hardware and software; \- Support internal network and system administration; \- Assist the development and infrastructure teams as needed. Job type: Internship Contract duration: 48 months Compensation: R$1\.250,00 \- R$1\.594,30 per month Benefits: * Life insurance * Transportation allowance Work location: On-site

R. Candelária, 541 - Centro, Indaiatuba - SP, 13330-180, Brazil

R$1,250-1,594/month

SEDE SP - Infrastructure Technical Custodian64858624186882123

Indeed

SEDE SP - Infrastructure Technical Custodian

Join one of the largest aviation support companies in the country! **dnata Brasil** operates at 30 airports, ensuring all flights receive the best possible service with maximum efficiency; our teams are recognized for their dedication, professionalism, ethics, quality, and expertise; **we are 100% committed to fulfilling our responsibilities**. Globally, **dnata** was founded in 1959 in Dubai. It employs over 46,000 people across 38 countries on six continents, operating at 136 airports and supporting more than 347 clients worldwide. The **Infrastructure Technical Custodian** will be responsible for building maintenance and preservation, with a technical focus on preventive and corrective actions in areas related to civil construction, electrical systems (high and low voltage), IT infrastructure, CCTV, access control, and structured cabling. Proactively monitoring and resolving technical incidents to ensure functionality, safety, and availability of building systems. **Responsibilities and Duties** * Assist with and supervise general building maintenance tasks (civil, electrical, plumbing, painting, masonry, flooring, and cladding); * Assist in conducting regular technical inspections of facilities to identify failures and propose corrective and preventive actions; * Directly support maintenance of low- and high-voltage electrical systems (primary switchgear, distribution panels, lighting, and outlets); * Perform or supervise testing and maintenance of network infrastructure (racks, patch panels, switches, point identification, continuity testing, and cable certification using appropriate equipment); * Provide basic support for IT infrastructure (connectivity verification, physical network reconfiguration, fault identification); * Assist in maintaining CCTV and access control systems (inspecting cameras, recorders, card readers, and electromagnetic locks); * Interact with vendors and service providers to ensure compliance with deadlines and technical standards; * Support preparation of simple inspection reports, service order tracking, and maintenance records; * Comply with technical standards (ABNT, NBR) and regulatory norms (NR-10, NR-35, among others), safeguarding occupant safety and integrity; * Support emergency activities and respond to internal technical requests. **Requirements and Qualifications** **Mandatory Requirements:** * Completed high school education (technical training in construction, electrotechnology, or related fields preferred); * Basic knowledge of high- and low-voltage electricity (NR-10 and SEP certifications updated preferred); * Practical experience in structured cabling and network certification (use of testers and certifiers); * Knowledge of CCTV systems (installation and maintenance of analog and IP cameras) and access control systems; * Basic ability to read and interpret technical drawings (electrical, civil, and logical); * Proficiency in using hand tools and measurement equipment (multimeter, clamp meter, cable tester, etc.). **Preferred Qualifications:** * Experience with IT infrastructure and basic technical support; * Training in work-at-height procedures (NR-35); * First aid training; * Familiarity with ABNT/NBR technical standards applicable to construction and building installations. Physical requirements include broad and fine motor coordination, dexterity, upper- and lower-limb articulation, bipedal standing posture for performing tasks, trunk rotation and flexion, physical effort, locomotion, and ambulation to carry out maintenance and respond to emergency services. Sensory requirements include visual acuity for inspections and maintenance, as well as auditory perception for telephone support, communication with colleagues, identification of abnormal noises from components and equipment, and recognition of emergency audio signals in public areas and operational zones. Neuropsychological requirements include attention, concentration, organizational skills, creativity, interpretation of technical drawings and data, and initiative to resolve causal situations. **Additional Information** Join us and work for one of the largest aviation support companies in Brazil. **dnata Brasil** operates at 30 airports, serving the leading national and international airlines operating in the country — always 100% committed to fulfilling our responsibilities with ethics, quality, expertise, and excellence. Globally, **dnata** was founded in 1959, has over 46,000 employees operating across 38 countries on six continents, and serves more than 347 clients at 136 airports. We are constantly seeking new talent for our team!

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Project Consultant - PMO (On-site) - SP64858624013187124

Indeed

Project Consultant - PMO (On-site) - SP

Description: Mandatory Requirements: * Bachelor's degree in Administration, IT, or related fields; * Experience in IT projects; Gathering business rules and defining indicators together with departments. * Desirable Requirements: * Prior experience with tools: ServiceNow, Azure, and Jira; * PMI-PMP and/or PMI-ACP certification; * Familiarity with agile methodologies. We are seeking a PMO professional to join our client’s team—the largest integrated healthcare network in Brazil, renowned for technical excellence and recognized for its humanized care. Your day-to-day responsibilities will include: * Supporting the structuring of the new Governance model, contributing to clearer and more efficient processes. * Maintaining the Project Portfolio up to date, ensuring visibility into performance, status, and alignment with strategic benefits. * Providing administrative support, including organizing documentation, preparing meetings, and recording minutes and action plans. * Producing executive reports and dashboards, consolidating project status and benefit realization information across the organization. * Ensuring follow-up on decisions recorded in meeting minutes, guaranteeing that actions are communicated, tracked, and completed. * Monitoring project deliverables and milestones, ensuring adherence to established deadlines. * Conducting analyses and diagnostics of the Demand and Project Portfolio, supporting prioritization and decision-making. * Assisting in risk identification and tracking mitigation measures. * 2512190202551874415

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Indeed

IT Assistant

Description: What we expect from you! * Completed high school and/or currently pursuing a higher education degree in Information Technology or related fields * Knowledge of assembling, maintaining, and configuring computer equipment * Basic understanding of computer networks and operating systems (Windows, Linux, or similar) * Strong communication skills, ability to effectively support colleagues, and teamwork orientation Bonus: * Prior experience in technical support. What will you do here? * Installation, configuration, and maintenance of IT equipment (computers, laptops, printers, routers, cameras, and similar devices). * Technical support to users (on-site and remote) and incident handling * Assistance with configuration and maintenance of networks, systems, software, and antivirus solutions * Control and recordkeeping of technology asset inventory * Support for corporate systems used at headquarters, construction sites, and external units 2512190202551926843

Rua Rangel Pestana, 268 - Centro, Jundiaí - SP, 13201-000, Brazil

Negotiable Salary

School Coordination Assistant64858623835649126

Indeed

School Coordination Assistant

Description: EDUCATION: Completed Higher Education in Administration, Secretarial Studies, Pedagogy, or related fields. PREFERRED: Prior experience (minimum 2 years) in administrative routines within a school environment is a plus. TECHNICAL COMPETENCIES: * Intermediate/Advanced English * Computer Skills (Office) – Advanced * Business Writing * Administrative Routines BEHAVIORAL COMPETENCIES: * Willingness and ability to learn quickly * Strong analytical capacity for analysis and development of action plans * Agility to work independently or in teams * Clear and objective oral and written communication * Self-managed * Proactivity * Systems thinking * Provide in-person and telephone support to parents and guardians, clarifying questions regarding school routines (medication, lost-and-found items, class schedules, educational outings, entrance and exit gates, book loans, authorizations, among others). * Filter, route, and monitor emails received by the office, ensuring timely responses and follow-up on requests. * Provide front-desk support, assisting with logistical, operational, and documentation matters, as well as supporting the submission of student documents to the School Secretariat. * Interface with students and guardians, making telephone contact when necessary, and communicating early departures to other teams. * Keep teacher schedules and work shift charts updated, and manage attendance records (absences, late arrivals, overtime hours) for payroll processing. * Support vacation planning and relay team-related requests to HR/Personnel Department. * Share and review circulars with Coordination and the Communications team, ensuring standardization and distribution via the application. * Support teachers in managing authorizations, organizing events, and handling operational demands per grade level. * Prepare materials and welcome kits for the start of the academic year and for new students (labels, door name lists, folders, tags, and circulars). * Review student reports (“reports”), requesting IT to release them to parents. * Schedule meetings and provide administrative support to the Pedagogical Coordination team, gathering relevant documents and information. * Assist in substituting teachers and teaching assistants upon request, in cases of absence or tardiness. * Contact parents regarding consecutive absences and provide feedback to teachers and coordinators. * Support child care during emergencies or minor accidents, in the absence of the nursing team. * Monitor student entry and exit and ensure playground supervision as needed. * Remain on site until the last student departs, as coordinated with Coordination. * Attend daily and weekly meetings with Coordination, tracking ongoing processes and weekly scheduling. 2512180202551865491

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Indeed

19617-UX Designer

At Hitss, innovation is our fuel, curiosity is our engine, and respect for the customer is our compass. If you are driven by passion to create disruptive technological solutions, if you constantly seek challenges that push the boundaries of what’s possible, and if you believe putting the customer first is the key to success, then you’re in the right place. We want people who stand out, think outside the box, and are willing to explore new frontiers. Here, every idea is valued, every question is encouraged, and every challenge is embraced as an opportunity for learning and growth. Join us and become part of a vibrant culture where innovation is fueled by relentless curiosity and where respect for the customer permeates all our actions. Here, you’ll have the freedom to explore your skills, collaborate with brilliant minds, and shape the future of technology. If you’re ready to join a company that believes talent is the key to success, submit your resume and become part of our team. We’re eager to meet you and jointly drive the next generation of technological solutions. **Come be a Hit!** **Responsibilities and duties** * Create and review text for WhatsApp conversational flows (and also RCS); * Produce microcopy, error messages, guidance instructions, and navigation alternatives to make user journeys more intuitive; * Collaborate closely with Product Owners (POs), Business Analysts (BAs), Quality Assurance (QAs), and Developers throughout the entire process—from journey design through implementation; * Monitor metrics (such as resolution rate, CSAT, and NPS) and propose improvements based on results; * Maintain linguistic consistency, adhering to best practices, internal standards, and compliance guidelines; * Participate in team rituals and discussions regarding channel evolution. **Requirements and qualifications** **Required qualifications:** * Completed undergraduate degree; * Prior experience as a UX Writer, Content Designer, or copywriter focused on digital products; * Knowledge of clear, user-experience–oriented writing; * Familiarity with UX Writing best practices, accessibility, and content architecture; Experience with agile methodologies. * **Desirable qualifications:** Experience with chatbots, virtual assistants, or conversational channels will be considered a differentiator. * **Additional information** Want to see all our open positions? Visit our page: Hitss – Join Our Team https://globalhitss.gupy.io/ **Important: All our job openings are open to professionals with disabilities, and support gender and racial/ethnic equity.** HITSS BRASIL is a multinational company within the Claro Group, operating for over 30 years in the digital solutions and IT services market across seven countries. Combining unparalleled experience with specialized expertise, our 5,000 employees are committed to making the new happen every day. We champion innovation with integrity and strive to develop inclusive, responsible, and sustainable solutions for our employees and customers. **Through our diversity and inclusion pillar, everyone has equal opportunities to build their career.** We do not discriminate based on gender, religion, race, sexual orientation, social status, or disability. If you love challenges, trends, agile and innovative processes, this is your place. Join us!

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

IT and TE Assistant - Piaget School64858623673474128

Indeed

IT and TE Assistant - Piaget School

**Description:** 1\. Computer and Hardware Support Installation, configuration, and maintenance of computers, laptops, and Chromebooks. Formatting and preparing machines for new employees (operating system installation, corporate software installation, initial configurations, and testing). Diagnosis and resolution of hardware and software issues. Replacement of components (RAM, HDD/SSD, power supplies, peripherals, etc.). Identification of failures and proposal of effective solutions. 2\. Computer Networks and Infrastructure Knowledge of computer networks (LAN/WAN). Basic installation, configuration, and maintenance of network equipment such as switches, modems, and routers. Structured cabling infrastructure. UTP network cable crimping (T568A/T568B standards). Network monitoring and management via the Ubiquiti (UniFi) dashboard. Installation, configuration, and maintenance of Access Points (APs). 3\. Telephony and Extensions (PABX) Knowledge of telephony and extension systems (PABX). Extension maintenance. Running and organizing telephone cables. Basic support for internal telephony issues. 4\. Operating Systems Knowledge of Windows (installation, configuration, and support). Knowledge of ChromeOS. Basic knowledge of Linux. 5\. Chromebooks Technical support and maintenance of Chromebooks. Diagnosis and resolution of hardware issues. Configuration and preparation of devices for corporate or educational use. 6\. User Support and Help Desk Handling technical support tickets (on-site and remote). User support for resolving software, hardware, and network issues. 7\. Google Workspace **Proficiency in Google Workspace tools, including:** Google Forms Google Sheets Google Classroom Google Docs Gmail and Google Drive 8\. Google Admin (Training provided by ForEducation) Knowledge of user management. Creation, deletion, and management of user accounts. Assignment and removal of permissions and access rights. Understanding of security policies and basic administration of the Google Workspace environment. **Minimum Education Level:** Bachelor’s Degree

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Culture and Diversity Assistant | Affirmative Action for People with Disabilities64858623528449129

Indeed

Culture and Diversity Assistant | Affirmative Action for People with Disabilities

Description: * Completed or ongoing undergraduate degree in Psychology, Administration, Human Resources, or related fields; * Basic knowledge or experience with performance management systems and/or HR platforms; * Strong communication skills and ability to interact effectively across different departments; * Organizational skills and attention to detail; * Intermediate-level Microsoft Office proficiency (Excel, Word, PowerPoint). * Support the management of internal performance evaluation systems, ensuring their updating and proper functioning; * Provide user support and maintain an organized and up-to-date database; * Contribute to improvements in performance management processes and tools; * Assist in integration with departments such as IT to ensure system operations; * Participate in initiatives aimed at ensuring a positive user experience, guaranteeing that systems meet internal needs. 2512190202551927765

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Compliance and AML Analyst648586234178591210

Indeed

Compliance and AML Analyst

Description: The Compliance and AML-FT-PROLIFERATION area is responsible for implementing and developing governance frameworks and procedures related to compliance with anti-money laundering, counter-terrorism financing, and weapons of mass destruction proliferation regulations. The professional will join an interdisciplinary team responsible for carrying out compliance tasks at a Foreign Exchange, Securities, and Financial Instruments Brokerage, serving both domestic and international clients. Related Activities * Execution of Background Check processes (KYC, KYP-S, and KYE); * Analysis of suspicious proposals and transactions, and submission of reports to COAF; * Support in the creation and updating of AML/FT-PROLIFERATION Policies and Manuals; * Support in developing internal communication materials for Senior Management and Training programs; * Support in responding to internal and external audits; * Contribution to the development of new indicators and processes within the area; * Execution of related tasks as required. Desired Qualifications: Completed Bachelor’s degree; Prior experience in financial institutions, with focus on AML/FT-PROLIFERATION/Compliance; Intermediate/advanced Microsoft Office proficiency; PQO Compliance certification; Intermediate English proficiency. Preferred Qualifications: Ongoing or completed postgraduate studies; ABT1 certification. 2512190202551815220

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Accounting Analyst648586233698591211

Indeed

Senior Accounting Analyst

Description: * Completed degree in Accounting or Accounting Sciences; * Advanced Excel experience and full Office suite proficiency; * Mandatory knowledge of Totvs Protheus modules; * Experience in medium- to large-sized companies; * Knowledge in tax area (preferred). * Manual and closing accounting entries; * Perform account reconciliations (banks, customers, suppliers, taxes, payroll, others); * Provide support to other departments regarding accounting classifications and transactions; * Preparation of balance sheets, income statements, and presentations; * Perform accounting closing routines; * Ensure adherence to the accounting closing schedule deadlines; * Closing of inventory and fixed assets routines; * Support internal and external audits; Management of accounting provisions; * Preparation of management reports; 2512190202551816565

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Junior Claims Manager - P&C648586233381131212

Indeed

Junior Claims Manager - P&C

Description: What we expect from you: * Previous experience in P&C claims; * Familiarity with insurance industry regulatory standards; * Experience in team management or process coordination; * Analytical profile, collaborative attitude, and strong sense of responsibility; * Solid knowledge of P&C insurance products (Property, Diverse Risks, Civil Liability); What you will do here: * Ensure adherence to service and claims resolution deadlines; * Manage the end-to-end P&C claims lifecycle, from opening to settlement; * Analyze claims reports, identifying trends, risks, and opportunities for improvement; * Support, guide, and develop the Claims Analyst team, providing technical and operational assistance; * Collaborate with internal departments (Finance, Legal, Underwriting) on sensitive or highly complex claims; * Interact directly with clients, brokers, and suppliers to clarify doubts and resolve complex cases. 2512190202551874333

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Junior Accounting Analyst648586232065311213

Indeed

Junior Accounting Analyst

Description: At Dana Cosméticos, the Junior Accounting Analyst will be responsible for supporting the company’s accounting and tax routines, ensuring the accuracy of accounting information, with a focus on calculating direct taxes, reconciling tax accounts, and complying with current legislation. Their work will be essential to the reliability of monthly closings and to supporting managerial decision-making. Responsibilities and Duties * Calculate direct taxes (IRPJ and CSLL) under the Real Profit regime, ensuring legal compliance. * Address accounting department requests as directed by leadership. * Prepare and review ancillary obligations ECD and ECF, ensuring timely submission in accordance with legal deadlines. * Perform accounting reconciliation of tax accounts (assets, liabilities, and results), including ICMS, IPI, PIS, COFINS, CSRF, INSS, IRRF, and ISS. Compare values calculated by the Tax Department with accounting entries to ensure data consistency. * Support external audits and tax inspections by organizing and providing requested documentation and information. * Prepare management reports and explanatory notes focusing on tax impacts on financial statements. * Support accounting system configuration, especially for tax-related operations. Address other accounting department requests as directed by leadership. * Requirements and Qualifications * Bachelor’s degree in Accounting Sciences, with active CRC registration. * Prior experience in accounting routines and experience supporting external audits. * Proficiency in SAP (EHP8 or HANA). * Proficiency in Microsoft Office (intermediate level). Benefits * Meal allowance. * Food allowance. * Commuting allowance (optional). * On-site parking. * Porto Seguro health plan. * Emotional Health Program – Orienteme. * Life insurance. * Annual PLR (according to the Company’s internal policy). * Gympass. * 30% discount on purchases through our e-commerce platform. * Educational assistance. * English language assistance. * Relaxation area. 2512190202551926808

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Financial Management Analyst in IT (IT FP&A)648586230750731214

Indeed

Senior Financial Management Analyst in IT (IT FP&A)

Description: * Solid experience in Financial Planning (FP&A), Controlling, or Budget Management, preferably with a focus on Technology/IT; * Proficiency in the budgeting cycle (Opex, Capex, Provisions, Forecast); * Knowledge of IT methodologies (e.g., ITIL, FinOps); * Advanced knowledge of Excel/data analysis tools, BI/Dashboards; * Familiarity with ERP systems (SAP, Oracle) or IT Cost Management tools; * Completed undergraduate degree in Administration, Finance, Engineering, or related fields. About the position: You will serve as the financial guardian of the Technology area, responsible for translating the IT strategy into a robust financial plan and monitoring its execution. Your analysis and management will ensure transparency and proper resource allocation, directly supporting executive leadership and investment committee decisions. * Budget Planning and Control: Develop the annual Technology budget cycle (Capex and Opex) for business units and corporate functions, and maintain forecast tracking and monthly variance control, ensuring accuracy; * Analysis and Efficiency: Consolidate and analyze financial data, proactively identifying cost optimization opportunities and proposing efficiency improvements; * IT Financial Governance: Manage the approval process for non-budgeted initiatives (CAPEX/OPEX) and consolidate provisions, ensuring all expenditures are critical and adequately justified; * Interface and Cost Allocation: Serve as the focal point with Finance (FP&A, Controlling, Accounts Payable) and other departments to ensure correct cost appropriation and reclassification (invoices) within the IT budget; * Executive Support: Prepare materials, present analyses, and actively participate in governance forums and investment committees, underpinning executive decision-making with financial data; * Continuous Improvement: Drive the evolution of budget management processes, pursuing automation and standardization; * Reporting and KPIs: Develop and maintain dashboards with financial KPIs for managerial reporting. 2512180202551924912

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Junior Systems Analyst | Barueri648586230096671215

Indeed

Junior Systems Analyst | Barueri

Description: Technical and Behavioral Competencies: * Currently pursuing or holding a bachelor’s degree in IT or related fields (Information Systems, Computer Science, Administration). * Basic knowledge of programming logic and/or algorithms. * Experience in user/customer support for internal users. * Strong communication skills, organizational ability, and teamwork orientation. * Basic knowledge of programming logic and/or algorithms. * Experience with the Protheus System. We seek a professional aligned with our cultural pillars, which are: * Safety First; * Connected by the Customer; * Diversity and Inclusion; * Personal Accountability; * Entrepreneurial Mindset; * Results Matter. * Serving as the focal point for the Ticketing System, responsible for all tickets opened for the Systems Team (TMS + Backoffice). * Providing first-level support (L1) to internal customers via Teams, email, or the support platform. * Conducting preliminary analysis and delivering solutions for simple and recurring issues, basic system-related questions, and basic configuration tasks (Web Agent, Environment, URL). * Escalating more complex tickets to higher levels (L2/L3), providing detailed information and documenting the support history. * Verifying the functionality of the Protheus System, reporting its status to the Systems Team, and validating operational continuity to enable rapid response to outages or instability. * Monitoring open tickets and ensuring timely updates to internal customers regarding ticket progress and resolution—via Teams, email, or the Ticketing System. * Ensuring adherence to the Service Level Agreement (SLA) for both internal teams and external partners (TOTVS). * Participating in unit testing, acceptance testing, and validation of fixes or new routines. 2512180202551925101

R. Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil

Negotiable Salary

Senior Expansion Analyst | Leads648586230432031216

Indeed

Senior Expansion Analyst | Leads

Description: * Bachelor's degree completed in Administration, Engineering, Economics, or related fields; * Specialization in Business Management and/or Finance is desirable; * Prior experience in roles related to PMO, business intelligence, performance management, or lead generation; * Advanced proficiency in Excel and Power BI; * Solid knowledge of project management, finance, and business operations; * Analytical, execution-oriented, detail-focused, collaborative, and results-driven profile. #LI-CR1 * Create and maintain the corporate Lead Database and unified sales funnel, integrating data from brands, digital channels, and partners into a single management system; * Implement lead capture and management tools and automations, leveraging BI platforms, CRM systems, and AI solutions to optimize processes and reduce rework; * Support the implementation of automations and system integrations, collaborating with IT, Marketing, and PMO teams to connect lead data, performance metrics, and expansion insights; * Design and update brand-specific lead dashboards, ensuring indicator accuracy, campaign visibility, and consistency across involved departments; * Evaluate ROI and efficiency of lead generation campaigns by analyzing investment data, cost per lead, conversion rates, and impact on the active customer base; * Serve as the primary liaison with the Digital Marketing Agency, monitoring campaign timelines, validating content briefs, overseeing audience segmentation, and managing budget allocation; * Support the area’s PMO in operational and governance tasks, maintaining KPI tracking and consolidating information for committees and executive reports. 2512180202551924945

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Tax Analyst – Indirect Taxes648586230592021217

Indeed

Senior Tax Analyst – Indirect Taxes

Description: * Education: Bachelor’s degree in Accounting Sciences, Business Administration, Law, Economics, or related fields; * Experience: 2–4 years in indirect taxation. Practical experience with ISS and ICMS calculation. Experience with municipal audits and responding to internal/external audits; * Technical Skills: Intermediate/advanced proficiency in Excel; * Behavioral Competencies: Analytical ability and attention to detail; sense of urgency and responsibility regarding legal deadlines; strong communication skills with internal and external teams; collaborative attitude and solution-oriented mindset; strong compliance and governance awareness; operational organization and discipline; * Desirable Differentiators: Experience in the healthcare/hospital sector involving multiple CNPJs and high volumes of invoices, as well as diverse municipal tax regimes; prior experience with audits/consulting engagements; involvement in Tax Reform projects and knowledge of Power BI. About the Role: Perform and ensure accurate calculation of indirect taxes—primarily ISS and ICMS—ensuring compliance with legal obligations, fiscal conformity, and mitigation of tax risks. Proactively and responsively manage municipal audits, internal/external audits, and internal controls, guaranteeing that Group operations are supported by appropriate documentation, structured processes, and robust governance. * Monthly calculation of ISS and ICMS, in accordance with municipal and state legislation; * Verification and validation of tax rates, calculation bases, differentiated regimes, exemptions, and municipality-specific rules; * Review of fiscal classification, service codes, NBS (National Service Classification), and other mandatory fields; * Analysis and control of source withholdings (ISS), where applicable; * Completion and submission of ancillary declarations; * Organization of tax and documentary files; * Direct response to municipal and state summonses and notifications; * Preparation of reports, spreadsheets, and analyses clarifying taxable events, withholdings, and tax regimes; * Technical support to the Legal Department for potential defenses or challenges; * Monitoring of ongoing audits, deadlines, and pending items; * Preparation of evidence/documentation requested by audits, internal audits, and compliance functions; * Review of tax processes and identification of improvement opportunities; * Participation in internal control testing (compliance, governance); * Implementation of process adjustments arising from audit recommendations; * Maintenance of tax calculation controls, audit trails, and tax evidence; * Development and monitoring of management dashboards and reports; * Identification of tax risks and proposal of mitigating actions; * Periodic review of registration consistency (NBS, tax regimes, service codes, municipal registrations); * Interface with Controller, Finance, Legal, and IT departments; * Support in contract analysis to validate service codes, withholdings, and tax classifications; * Active participation in automation and robotic process automation (RPA) initiatives for tax calculations; * Process review and mapping of operational efficiency opportunities; * Fiscal parameterization of ERP (SAP) and participation in system implementation and validation activities. 2512180202551924913

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Software Engineering Analyst I – Automotive648586229928981218

Indeed

Senior Software Engineering Analyst I – Automotive

**Description:** **You must definitely have:** Programming language knowledge (Java, Spring Framework, Angular.js, Angular 7 or higher, HTML5, CSS3, Bootstrap, Java-Web, EJB, JPA, JAXWS, JAXRS, WEB (HTML, Javascript), JQuery) Database knowledge (SQL / Oracle), REDIS cache. Knowledge of services and microservices (CA Gateway, Sensedia, REST API, SOAP, XML, JSON) and system integration tools. Knowledge of testing strategies: TDD, BDD, and Shift-left testing. Knowledge of DEVOPS culture (Jenkins, Sonar, Pipeline scripts) Knowledge of cloud computing (GCP or preferably AWS): Advanced code versioning knowledge (GitLab); Knowledge and experience with at least one Agile framework (Scrum, Kanban, XP) **Supporting tools:** Grafana, Kibana, App Dynamics, Elastic Search, JMeter. **Your contribution to this area will be:** Develop solutions and pursue continuous improvement, aligning with and supporting the strategic direction of IT within the Squad / Tribe / Community. Support technical requirement analysis and define solutions, determining how the solution will be built, estimating development effort, and translating business and product strategies into technical solutions. Monitor performance indicators and ensure the application lifecycle in production, providing support when necessary. Ensure delivery of high-quality, secure software that meets functional and non-functional requirements. Align technical solutions, reducing barriers with other tribes and departments, communicating impacts and progress of fixes. Identify technical risks and vulnerabilities in existing systems. Participate in defining business rules, when required. Participate in planned activities for product development. Seek and share new technologies with the team to foster innovation and implement continuous improvement. Participate in defining the roadmap and long-term vision with the team, influencing the product and building consensus on initiative decisions. Understand the company’s business needs and develop effective solutions following defined standards, frameworks, and Information Security standards. Assess effort and risks for implementing new features across product platforms. Prioritize code quality by adhering to industry best practices. Help train and develop the Tech team. Seek market innovations applicable to our reality. 2512180202551925075

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Indeed

Senior UX Analyst

**Description:** **Position Summary:** We are seeking a Senior UX Analyst with experience in the financial sector, understanding of banking products, and end-to-end involvement in projects. The candidate will be responsible for planning and conducting user research, conceptualizing and validating solutions (prototypes, workflows, interactions), designing tests (usability, A/B), and collaborating with product and technology teams to deliver consistent experiences across the company’s website, app, and products. Solid knowledge of project methodologies (Design Thinking, Double Diamond, Lean UX) and the ability to translate data and feedback into actionable design decisions are essential. **Desired Qualifications:** **Key Responsibilities:** Serve as the company’s UX specialist for the website, app, and products, ensuring experience consistency and continuous feature enhancement. Conduct user research (qualitative and quantitative), customer journey mapping, persona definition, and opportunity identification. Plan and execute tests (moderated/remote usability, guerrilla, A/B) and synthesize findings into clear recommendations. Prototype solutions (low- and high-fidelity), define workflows, information architecture, and microinteractions. Collaborate with Product Owners/Managers, designers, developers, and stakeholders to align business objectives, scopes, and metrics. Maintain and evolve the Design System (components, patterns, guidelines) in partnership with UI/Front-end teams. Monitor product metrics (engagement, conversion, retention, NPS, CSAT) and influence decisions based on data. Exercise creative freedom responsibly by proposing hypotheses, experiments, and innovative solutions focused on delivering value to customers and the business. **Mandatory Requirements:** Degree in IT or related fields (Design, Information Systems, Business Administration, Human-Computer Interaction, etc.). Proven experience in UX (senior level) across discovery and delivery cycles, end-to-end, for digital products. **Proficiency in Tools:** Figma (Design, FigJam), prototyping and handoff; Miro/Whiteboards; analytics tools. Hands-on experience in research (planning, execution, analysis), information architecture, heuristics, accessibility (WCAG), and testing. Strong understanding of project methodologies and agility (Scrum/Kanban), documentation practices, and backlog management in collaboration with teams. Knowledge of the financial market and banking products (accounts, cards, investments, retirement plans, credit, payments). Desired Competencies (soft skills, differentiators) Strong interpersonal skills, empathy, and respectful communication with people. Clear communication, critical thinking, and problem-solving abilities. Ability to negotiate and prioritize solutions among multiple stakeholders. Experience working with regulators and compliance requirements (BACEN, CVM, ANBIMA) is a plus. Technical English reading proficiency is a plus. 2512180202551925694

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Business Intelligence Analyst648585408949771220

Indeed

Business Intelligence Analyst

We are looking for a **BI Analyst** to join one of Brazil’s largest wine importers! The professional will be responsible for developing strategic analyses and supporting the sales team. This position is ideal for someone who enjoys transforming data into business decisions, optimizing processes, and delivering insights that drive results. You will be part of a performance-oriented team, directly contributing to dashboards, KPI analysis, and routine automation—with a focus on generating insights that support commercial leadership in decision-making. Apply for this opportunity! **Responsibilities and Duties** * Develop and maintain Power BI and Excel dashboards for monitoring commercial KPIs * Structure and model databases for strategic sales, segmentation, and performance analysis * Extract, transform, and consolidate data from multiple sources (Power Query, SQL, VBA) * Support sales teams with reports, forecasts, and performance-oriented analyses * Identify improvement opportunities and propose actions to commercial leadership * Automate departmental processes and routines, reducing rework and accelerating decision-making **Requirements and Qualifications** ### **We expect you to have** * Experience supporting sales teams, administration, or related areas * Bachelor’s degree in Business Administration, Economics, Commercial Management, IT, or related fields * Advanced Excel skills (complex formulas, Power Query, macros/VBA, pivot tables) ### **It’s a plus if you have** * Prior experience with corporate BI and Power BI dashboards * Knowledge of strategic data analysis for sales support * Experience automating processes via Excel or SQL ### **Additionally, we value the following competencies** We seek someone with an **analytical mindset, proactivity, and a results orientation**, capable of collaborating across teams and communicating effectively with various departments to deliver strategic solutions. **Expected Behavioral Competencies:** * Analytical ability and attention to detail * Teamwork and strong interpersonal skills * Proactivity and initiative * Results focus and continuous improvement **Additional Information** **Employment Type:** CLT **Work Format:** Hybrid (1 day per week onsite) **Benefits:** * Sulamérica Health Insurance (extendable to dependents) * Transportation Allowance * Meal Voucher * Food Allowance * Semi-annual Profit Sharing (PLR) * GYMPASS #### **At Werecruiter, we believe organizational culture is the key to any company’s success.** #### **We are committed to creating an environment where innovation, respect, and personal growth form the foundation of our interactions.** #### **We value diversity and inclusion, ensuring all our partners, employees, and clients feel welcomed and motivated to reach their full potential. By joining our team—or one of the companies we serve—you’ll contribute to a greater purpose: transforming the labor market through meaningful human connections.**

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior HR Analyst (Payroll)648585408135691221

Indeed

Senior HR Analyst (Payroll)

Department People LevelExperienced (Individual Contributor) LocationBrazil \- São Paulo The People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees. **Job Description:****About Shô** At Shô, we believe every member of our team is fundamental to our success, and that diversity of perspectives and experiences is essential to driving our business forward and advancing our purpose of changing the world for the better. Joining our team is an opportunity to grow within a highly agile culture. If you love taking on major responsibilities and doing what has never been done before, Shô is the place for you. Here, you will face significant challenges, collaborate with a diverse team, and contribute to the future of e\-commerce in Brazil—creating a positive impact on the lives of millions of people. **Work Model** We adopt a hybrid work model, which allows individuals to adjust their work environment according to their personal needs while promoting collaboration and interaction in the office. **Your Mission** Responsible for leading and/or executing payroll activities with excellence, meeting both legal and internal deadlines, ensuring data accuracy and correct application of labor legislation and collective bargaining agreements. **Your Day\-to\-Day Responsibilities** * Perform full monthly payroll processing for employees, ensuring accurate inclusion of variables (overtime, allowances, deductions, etc.). * Conduct detailed verification of payroll calculations (e.g., statutory contributions), confirming compliance with internal policies and applicable legislation (IRRF, INSS, FGTS). * Support the generation and verification of periodic and non\-periodic eSocial events related to payroll. * Assist in addressing and responding to basic employee inquiries regarding payslips, deductions, and tax amounts. * Support the preparation of reports and information required for payroll accounting reconciliation. * Lead or support alignment with other internal teams and external vendors whose scope includes payroll activities. **Requirements:****What You Need to Take on This Challenge:** * Bachelor’s degree in Business Administration, Accounting, Economics, or related fields; * IT and systems requirements: Experience with Google Workspace (Sheets, Slides, Gmail, etc.) and Microsoft Office (Excel, PowerPoint, etc.); * Intermediate or advanced English proficiency; * Experience in other HR areas (e.g., terminations, vacations, electronic timekeeping, etc.) is a plus; * Experience with payroll platforms and HRIS systems; * Experience performing payroll activities; **Benefits** * Medical and dental insurance, extendable to dependents; * Partnerships with Gympass and TotalPass; * Flexible meal/voucher allowance; * Commuter allowance, mobility allowance, or on\-site parking; * Flexible benefits program; * Zenklub; * Annual discretionary bonus tied to performance. JOIN US TO MAKE HISTORY. WHAT MAKES YOU UNIQUE MAKES US BETTER! N\-A40

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

QA Analyst - Mid-Level648585408295711222

Indeed

QA Analyst - Mid-Level

**Passion for technology, diversity, and people first!** We’re driven to drive digital transformation innovatively! Our team embodies our **\#RareDNA**, values such as diversity, freedom, and trust. This means our **Rare People** respect and embrace every form of expression! We are an energetic team, ready to simplify our customers’ lives and connect people with solutions. We combine deep technical expertise and specialize in identifying our customers’ true needs—and transforming them into new opportunities ;) Do you resonate with our Rare way of being? Then let’s join forces and become part of our team! **You can find more information about us via the links below!** **YouTube:** https://www.youtube.com/@RaroLabs **Raro Academy:** https://www.raroacademy.com.br/ **Corporate Website:** https://rarolabs.com.br/ **Why become a Rare Person?** A pack of highly skilled **geeks**. Customer success is our unwavering commitment. We are a pack of **geeks** with exceptional qualifications—and we ensure this shines through in every delivery. The impossible gets solved. Solutions that don’t yet exist are created. Creative, unconventional projects get executed. All this is part of our daily reality as a **Rare Person**. We’re looking for a Mid-Level QA professional to join our team. **Hybrid opportunity: 2 days per week onsite in São Paulo (SP).** **What we expect from you:** * 3+ years of experience in Software Quality; * Knowledge of test cases and test scenarios; * BDD; * Bug documentation and evidence collection; * Knowledge of functional and non-functional testing; * Understanding of testing strategies; * Android and iOS app testing; * API testing. **What do you gain by becoming one of our rarities?** Meal allowance via Caju card: R$50.15 / business day; Health insurance: Unimed (with co-payment) or Bradesco (no co-payment); Dental insurance; Wellhub (Gympass); Savings or investment incentive; SESC partnership; Birthday day off; Profit-sharing program (per union agreement); Zelo Group funeral assistance; Hybrid work allowance (no payroll deduction); 15 consecutive days of paternity leave; Access to Alura courses; Discount on FIAP courses. Interested? Then come transform and innovate with us as a **Rare Person!** All open positions at Raro Labs are open to applications from: PwDs (Persons with Disabilities), Black individuals, and LGBTQIA+ individuals. Here, we value diversity and believe it’s essential to share ideas and diverse perspectives to ensure the representation everyone deserves!

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Senior Process Analyst648585407808031223

Indeed

Senior Process Analyst

Description: As basic requirements, you must have: * Ability to adapt to dynamic environments and efficiently and highly resiliently solve problems; * Experience negotiating services, deliveries, and priorities with business areas; * Responsibility for implementing and improving medium-complexity processes; * A highly motivated and organized individual capable of working effectively; * Strong communication skills and good interpersonal relationships; * Intermediate proficiency in Excel, process logic, and BPM tools; * Emotional intelligence to work under pressure/tight deadlines; * Interaction with business and IT areas to ensure deliveries; * Monitoring of KPIs and analysis of results; * Technical support to managers in process standardization; * 2 to 5 years of experience in the process area; * Bachelor’s degree in one of the following fields: Business Administration, IT, or related disciplines; * Residency in Barueri and/or nearby regions; * Availability to work 100% on-site. You stand out if you have: * Knowledge of agile methodologies (Scrum, Kanban, etc.); * Experience with digital transformation or innovation projects. As a Senior Process Analyst, you will: * Map, review, and optimize processes across different areas, focusing on efficiency and standardization; * Work autonomously on medium-complexity tasks, with occasional support from leadership; * Implement improvements and monitor results, proposing adjustments when necessary; * Support leadership in defining workflows and developing operational procedures; * Use process modeling and management tools (e.g., BPMN, Camunda, Bizagi); * Interact with business areas and IT teams to ensure alignment of deliverables; * Conduct data- and KPI-driven process performance analyses; * Collaborate on continuous improvement and organizational transformation projects; * Maintain updated and well-organized documentation in internal repositories. 251219020255888234

R. Benedita Guerra Zendron, 21 - Vila Sao Joao, Barueri - SP, 06401-190, Brazil

Negotiable Salary

Indeed

Data Analyst/PL

Description: Requirements and qualifications * Bachelor's degree completed in Economics, Computer Science, Engineering, or related IT fields; * Proficiency in Power BI and SQL; * Knowledge of BigQuery; * Familiarity with Big Data and cloud computing; * Knowledge of data processing and storage on Cloud platforms (preferably GCP) and Python; * Basic knowledge of Windows and Linux operating systems; * Technical-level English proficiency; * Intermediate-level Spanish proficiency; * Knowledge of market audits, CRM & SFE. Responsibilities and duties: * Designing and monitoring international market intelligence data pipelines in our Cloud environments (preferably GCP), ensuring end-to-end data flow from sources to customers; * Responsible for monitoring and maintaining the BI platforms (currently Power BI) used by the international market intelligence team; * Responsible for collecting, handling, and manipulating various types of data to generate strategic insights and business recurrence patterns; * Using BI tools (e.g., Power BI) to synthesize large volumes of data and create graphical representations easily accessible to end users; * Collaborating with different departments to collect and consolidate data to generate insights; * Acting as a communication interface between the business area, data teams, and resolving minor market-related requests. 2512190202551874300

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

10512741 - Senior Technical Support Analyst648585404922901225

Indeed

10512741 - Senior Technical Support Analyst

Description: Monitoring team activities; Generating follow-up reports upon request from the ENS manager; Escalating issues; Presenting daily email reports; Presenting weekly display reports; Conducting weekly activity follow-up meetings; Ensuring continuous improvement of the incident management process and the Service Desk function. Developing and presenting reports containing data aimed at achieving optimal strategic, administrative, executive, and operational management, including risk identification and improvement suggestions. Conducting monthly management meetings covering: Indicator Handbook ANS Reporting Action Plan Improvement Suggestions Team Management Conflict resolution Commitment to deadlines and quality Completed or ongoing undergraduate degree in Computer Science, Network Management, Information Technology, Information Systems, Informatics, Systems Analysis, or related fields Demonstrating interest in problems and willingness to resolve them Technical knowledge Responsible for supervising support teams’ service delivery, leading the Service Desk team, driving performance to achieve excellence and operational success, thereby meeting customer needs and business requirements based on service performance indicators (KPIs) Monitoring, developing, and training the team to optimize its performance Managing demand, closing resolved tickets, and distributing them appropriately Overseeing the management of service management tools Desirable qualifications: * CITRIX knowledge * ITIL certification * MCITP: EA or MCSE certification * Intermediate English Work schedule: Monday to Friday, 11:00 AM to 8:00 PM, located in São Paulo City Center – SP NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply. We’ll carefully review your profile considering all your qualifications. What we’re looking for: A dynamic and communicative individual Your day-to-day responsibilities will include: * Providing user support via telephone, remote, or in-person assistance; logging incidents to enable analysis and resolution of service requests, escalating them to resolver groups when necessary; * Handling requests ranging from operating systems, software, hardware, networks, and Microsoft Office applications to technical issues and service-, security-, and product-related matters; * Selecting, implementing, and maintaining hardware and software; defining access controls; and monitoring installed technical resources; * Ensuring compliance with client requirements (SLA / service level) regarding IT resource availability through service delivery, incident logging, request resolution, and administration of operational technology platforms. 2512180202551925071

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Cod. 10404568 - Junior Support Technician648585404765471226

Indeed

Cod. 10404568 - Junior Support Technician

Description: * Completed high school education * Knowledge of Network Troubleshooting, Microinformatics, Software and Hardware, Service Desk tools, Operating Systems, and Office Suite. Preferred Qualifications: * Currently pursuing a bachelor’s degree in Technology. Work Schedule: * 12 x 36 shift — from 7:00 AM to 7:00 PM; * On-site in Vila Paranaguá — SP NOTE: Hey! Even if you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. What We’re Looking For: A proactive, committed individual with strong interpersonal skills. Your Day-to-Day Responsibilities: * Register and manage service tickets, handling Level 1 and Level 2 requests; * Provide support for operating systems and software installation (including Office Suite), networks, printers, peripherals, as well as desktop and notebook maintenance; * Perform directory mapping, configure POP/Exchange and Lotus Notes email accounts, set up user profiles, install VPN, and configure IP addresses; * Monitor, respond to, and update tickets in the queue, preventing backlogs that could jeopardize the project’s SLA and minimizing the number of pending tickets; * Create and update knowledge base articles, procedures, support scripts, and problem-resolution documentation in the KCS portal. 2512180202551925068

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

Negotiable Salary

Junior Level 1 Support Analyst – Jundiaí Urban Agglomeration648585403480331227

Indeed

Junior Level 1 Support Analyst – Jundiaí Urban Agglomeration

A refrigeration parts distributor is seeking a Junior Level 1 Support Analyst in Itupeva (Jundiaí Urban Agglomeration). Friório is a company specialized in the commercialization of high-quality food products. Focused on customer satisfaction, it offers a wide variety of products to meet diverse needs. **Responsibilities:** Provide Level 1 technical support (Service Desk) to users both onsite and remotely. Perform configuration, diagnosis, and resolution of issues on Windows 10/11 operating systems. Provide support for productivity applications such as Microsoft Office, Outlook, and Teams. Diagnose and resolve basic network connectivity issues (TCP/IP, DNS, DHCP, Wi-Fi). Conduct maintenance and provide support for IT equipment (laptops, desktops, printers, scanners, and peripherals). Configure new equipment, install software, and apply internal company policies. Open, log, prioritize, and close tickets in the Help Desk tool, adhering to defined SLAs. Maintain up-to-date technical documentation and service records. Guide end users on internal procedures and best practices. **Desired Qualifications:** **Education:** Currently pursuing a Technical degree **Experience:** Prior experience required **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Meal Voucher * Transportation Voucher * Health Insurance Plan * Dental Insurance Plan * SESC Benefit Program **Additional Information:** * Employment Type: Permanent — Onsite * Work Schedule: Full-time * Working Hours: To be determined.

Av. Brasil, 110 - Parque Amarylis, Itupeva - SP, 13295-140, Brazil

Negotiable Salary

Indeed

Support Technician

**Job Opening: Support Technician – Lapa** **Transportation Allowance + Meal Voucher:** R$ 622.25 **Transportation Voucher** **Working Hours:** Monday to Friday. Possible shifts: Monday to Friday, 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM. **Main Responsibilities** Respond to tickets assigned by the Level 1 (L1) support team, with a focus on resolution. Monitor tickets in real time and assist the L1 team when necessary. Serve as a handoff point for more complex tickets. Accurately document issues and solutions. Intermediate management of Google Workspace (security, policies, and permissions). Intermediate management of Microsoft 365 (identity, policies, and groups). Intermediate support for wired and wireless networks. Management of device and IT asset inventory. Intermediate support for Zebra printers. Corporate antivirus management and security monitoring. Use of ticketing and remote access tools. **Mandatory Requirements** Prior experience in Level 2 (L2) technical support. Intermediate knowledge of Microsoft 365. Intermediate knowledge of Google Workspace. Practical networking fundamentals. Ability to systematically diagnose technical issues. **Desirable Qualifications** InControl / ControlID RMM Applied understanding of LGPD (Brazilian General Data Protection Law) Intermediate-level Google Workspace or Microsoft 365 training courses Intermediate networking knowledge Prior experience providing IT support in the healthcare sector Experience supporting hybrid Google + Microsoft environments **Essential Soft Skills** Clear communication and strong written skills. Ability to collaborate effectively within a team. Proactive problem-solving attitude. Organizational skills and effective time management. Analytical ability to make quick decisions. Sense of urgency when addressing critical issues. Job Type: Full-time Pay: R$1,800.00 – R$2,300.00 per month Application Question(s): * Residential neighborhood * Ease of access to the subway? Work Location: In person

Av. Pres. Juscelino Kubitschek, 2041 - 152, São Paulo - SP, 04543-011, Brazil

R$1,800-2,300/month

Junior Support Analyst648585403322901229

Indeed

Junior Support Analyst

TIERh Information Technology and Engineering is a Brazilian company operating in the Information Technology sector. Born in Minas Gerais, TIERh specializes in providing corporate IT support and management services (Outsourcing) to medium- and large-sized enterprises across the national territory. **Responsibilities and Duties** What we expect you to perform: * Respond to and log all user tickets via queue monitoring and SLA adherence in the ITSM tool; * Configuration and service asset management (IMACD — **I**nstall, **M**ove, **A**dd, **C**hange, **D**ecommission); * Support for VIP users; * Asset Management (CMDB); * Incident Management within Service Level Agreements (SLA); * Maintain an up-to-date knowledge base (KB — Knowledge Base); * Identify, assess, and monitor risks that may impact IT services and infrastructure; * Focus on Continual Service Improvement (CSI) to increase support efficiency, reduce response time, and ensure user satisfaction. **Qualifications** * Fluent English, both written and spoken; * ITIL certification or training; * COBIT certification or training; **Additional Information** **What we offer:** * Food Allowance or Meal Voucher; * Certifications in the field of Information Technology; * English language course; * Medical Assistance; * Dental Assistance; * Profit-Sharing Plan; * Transportation Voucher or Fuel Allowance; * Life Insurance; Employment Type: Full-time, Permanent CLT Compensation: R$2.353,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Profit sharing * Life insurance * Food voucher * Meal voucher * Transportation voucher Language: * English (Mandatory)

Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil

R$2,353/month