Jr. NOC Analyst

Description

The Analyst will be responsible for the continuous monitoring of systems, networks, and IT infrastructure, proactively identifying, classifying, and prioritizing incidents. They will be responsible for opening and tracking tickets with technical teams, ensuring SLA compliance and rapid problem resolution. **Responsibilities and duties** * Actively monitor systems, networks, and infrastructure using monitoring and alerting tools; * Classify and prioritize incidents based on severity and impact on IT services; * Open technical tickets with responsible teams within a very aggressive SLA, ensuring a fast and effective response; * Track the progress of opened tickets, ensuring they are resolved within agreed timeframes; * Collaborate with technical support teams to provide relevant and contextual information about reported incidents; * Document incidents, resolution procedures, and actions taken for future reference; * Identify trends and patterns in reported incidents and propose improvements to monitoring and support processes. **Requirements and qualifications** * Education: Currently pursuing a degree in Information Technology, Computer Engineering, or related fields. * Prior experience in customer service, technical support, or system monitoring roles; * Knowledge of operating systems (Linux and Windows Server); * Language proficiency: Basic English. * Availability to work onsite from 10 PM to 6 AM, Monday through Friday, and on alternate weekends **(during training, working hours will be daytime)**. **Preferred qualifications:** * Knowledge of Linux and Windows Server operating systems (basic commands, troubleshooting, and service/user management); * Basic fault and event diagnosis; * Familiarity with scripting (basic knowledge of Bash, PowerShell, or Python for simple automations); * Strong organizational and time-management skills (essential in environments with multiple simultaneous alerts and tasks). **Additional information** * Salary advance * Medical assistance * Dental assistance * Life insurance * Childcare allowance * Food allowance * Meal voucher * Profit-sharing program (PLR) * Transportation voucher * Payroll-deductible loan * Partnerships with English schools, universities, pet care assistance, and other benefits At **Claranet**, innovation is in our DNA. We are a multinational company present in 11 countries, with over 4,000 specialists and more than 10,000 clients worldwide. Focusing on **Cloud**, **Cybersecurity**, **Data & AI**, **Modern Workplace**, and **Application Modernization**, we support enterprises in their digital transformation journey with cutting-edge technology, high performance, and 24x7 security. In Brazil, we are expanding and seeking talents who want to grow with us. If you enjoy challenges, continuous learning, and wish to shape the future of technology, this is where you belong. **Explore our job openings and evolve with Claranet.**