Job Summary: We are seeking individuals driven by constant challenges, who pursue knowledge and professional growth, and who prioritize the customer — to work in after-sales support and service for our authorized dealer network. Key Highlights: 1. People driven by challenges and the pursuit of business knowledge. 2. Putting the customer first and surpassing limits with dedication. 3. We value inclusion, partnership, transformation, and innovation. Here, we do everything possible to help you **feel at home.** We **humanize technology** to **enjoy every moment of life** — such as **preparing a delicious recipe,** **being comfortable in a climate-controlled environment,** or **feeling the softness of freshly laundered clothes.** And to continue building this (and much more) together, we seek **people who are driven by constant challenges** and **who pursue business knowledge and opportunities for professional growth**, since while you’ll be working to deliver outstanding results, you’ll also interact with diverse departments and people across varied cultures. We seek individuals who prioritize the **customer**, understand their needs, and delight them with solutions that truly make a difference. We strive to ️ **surpass limits** in every challenge, maintaining **dedication and commitment** in all we do. We value **inclusion and partnership**, creating an environment where each employee can contribute, learn, and grow alongside the team. And we continuously promote **transformation and innovation**, seeking new ideas and ways to evolve — whether in products, services, or processes. **Responsibilities and Duties** * Monitor and support services delivered by the authorized dealer network, and assess commercial partners’ perception of the network’s service coverage. * Support distributors in resolving after-sales requests. * Implement and monitor service provision contracts. * Conduct administrative and technical training for partners. * Negotiate and monitor reverse logistics processes with distributors. * Conduct audits and technical visits to ensure service quality. * Seek improvements, new ideas, and innovations to enhance processes. * Track performance metrics between the sales and after-sales teams, supporting continuous improvement. **Requirements and Qualifications** * Completed bachelor’s degree in related fields. * Experience in after-sales, authorized dealer networks, and/or customer service. * Valid driver’s license and availability for travel. **Additional Information** * Medical and dental assistance; * Meal allowance; * Transportation allowance; * Wellhub — a well-being benefit supporting your physical and mental health; * Life insurance; * Private pension plan; * PAR — Profit and Results Sharing Program; * Discounts on Midea Carrier products for you, friends, and family; * **Midea Carrier Education Program** — tuition subsidy for employees’ ongoing development and learning at colleges, universities, and educational institutions (available after 12 months of employment); * **Testers Program** — aimed at improving the quality and efficiency of Midea Carrier products through employee usage and evaluation. * Work location: Lapa — São Paulo/SP * Work modality: On-site * Working hours: Monday to Friday, from 8:00 AM to 6:00 PM * Employment contract: CLT We are **Midea Carrier**, a joint venture between **Midea**, one of the world’s largest manufacturers of home appliances and air conditioners, and **Carrier**, a global leader in HVAC and founded by Willis Carrier, the inventor of modern air conditioning. Today, we operate two manufacturing plants in Brazil, maintain an extensive network of technical service centers and consumer support, and distribute our products across major retail channels nationwide. Here, we do everything possible to help you **feel at home**. We humanize technology to enjoy every moment of life — whether preparing a special recipe, ensuring comfort in a climate-controlled environment, or caring for the softness of freshly laundered clothes. In our daily work, we strive to **put the customer first**, understand their needs, and surprise them with solutions that make a real difference. We work to ️ **surpass limits** in every challenge, maintaining **dedication and commitment** in everything we do. We value **inclusion and partnership**, creating an environment where every employee can contribute, learn, and grow alongside the team. And we constantly drive **transformation and innovation**, seeking fresh ideas and new ways to evolve — whether in products, services, or processes. If you want to join a team that **lives these values daily** and transforms experiences into opportunities, **Midea Carrier** is the right place for you.
João Silva
Indeed · HR
João Silva
Indeed · HR
