Senior Support Analyst

Description

Responsibilities: • Perform advanced incident diagnostics, proposing technical solutions for failure mitigation and prevention. • Record and document incidents, actions taken, and outcomes, in accordance with guidelines defined by the Supervisor and internal procedures. • Develop and review technical documentation and operational instructions, adhering to standards established by management. • Conduct root cause analyses, reporting conclusions and recommendations to the Supervisor. • Provide technical support to less experienced teams, without responsibility for coordination or performance evaluation. • Maintain technical interface with internal and external areas, when requested or approved by the Supervisor. • Contribute to continuous improvement initiatives, within the guidelines and priorities defined by management. • Ensure compliance with applicable institutional policies, regulations, and standards relevant to the area. • Establish contact with customers, when necessary, for technical clarifications, information validation, or action alignment, ensuring objective communication consistent with institutional guidelines. Requirements: Completed or ongoing undergraduate degree Desirable: Experience in operational support with a Fund Manager will be considered a differentiating factor; Basic experience and knowledge in Database and SQL Schedule: Monday to Friday – Business hours Minimum Education Level: Higher Education * Transportation allowance * Meal allowance * Medical assistance * Life insurance * Pass support