Aracaju Supervisors Team Leaders Job Listings

Call Center Supervisor (Bonus + PLR + VA) - Center64338436244993120

Indeed

Call Center Supervisor (Bonus + PLR + VA) - Center

Telecommunications and business process outsourcing company hires Call Center Supervisor in Aracaju (Center). **Responsibilities:** Supervise operators, ensuring clear information and efficient interactions with customers. Guide and support the team, ensuring efficiency and quality in customer service. Keep the team informed about new products, services and offers, as well as update systems and controls. Conduct monitoring, performance evolution management and results analysis, promoting continuous improvement. Identify and resolve systemic issues and massive failures, providing innovative solutions. Ensure achievement of established targets, monitoring productivity, quality and performance indicators. Ensure ideal working conditions and promote a collaborative environment. Participate in results meetings with Coordinators and Managers, contributing to improvement strategies. **Compensation:*** Salary: 1\.945,00 * ✔ Bonus for Goals * ✔ Profit Sharing * ✔ Food Voucher * ✔ Meal Voucher * ✔ Transportation Voucher * ✔ Medical Plan * ✔ Dental Plan * ✔ Life Insurance * ✔ Childcare Assistance * ✔ Education Assistance * ✔ Gympass * ✔ Career Plan * ✔ Internet Plan * ✔ Private Pension * ✔ Training **Other Information:*** Contract: Permanent * Period: Full time * Schedule: 6×1 shift. ***Work Location:*** *On-site in Aracaju / SE* ***Application Deadline:*** *14/11/2025* ***Expected Start Date*** *22/11/2025* ***JobId.:*** *29380342404* *✔ Follow:* ***@jobbol.empregos*** *on Instagram and get the best of the 2025 job market\.* ***\#LeadershipInFocus***

Av. Augusto Franco, 2500 - Getúlio Vargas, Aracaju - SE, 49097-670, Brazil

R$1,945/month

EXTERNAL SALES REPRESENTATIVE ARACAJU64287008179074121

Indeed

EXTERNAL SALES REPRESENTATIVE ARACAJU

We are looking for amazing people to work at a company with over 9,000 employees across the country. We operate in the Call Center and Sales markets, offering a challenging and highly motivating environment! Our sites have a young atmosphere, full of learning and collaboration. With modern infrastructure and benefits that value your talent, we ensure you can truly grow here. With over 20 years of tradition and quality, we are pioneers in what we do. In our Contact Center, you will help handle demands from the Claro Group, dealing with customer service, Anatel, technical and financial support. In Trade Marketing, your sales skills will shine both in stores and during direct visits to homes across various regions of Brazil. Here, our focus is always on delivering the best! If you're looking for a place that values quality and innovation, this is your chance! **Responsibilities and duties** **What awaits you each day:** --------------------------------- * Sell our products in person, always aiming to exceed established targets. * Visit and interact with customers in residential complexes, identifying sales opportunities and promoting our products and services. * Conduct negotiations and close contracts, ensuring the sales process follows our company's standards. * Participate in events and promotional activities to increase visibility and appeal of our products. **Requirements and qualifications** **We are looking for someone who:** ------------------------ * Thinks and acts from the customer's perspective. * Shows interest and curiosity in understanding customers, their behaviors and preferences, in order to meet and exceed their expectations; * Has an entrepreneurial spirit and motivation to seek new business opportunities, with a results-driven mindset. * Ability to manage time and activities effectively, maintaining accurate records of customer interactions and sales processes. **To join our team, it is essential:** ------------------------------------------------ * Completed high school education and being at least 18 years old. * Availability to work from Monday to Saturday. * Previous experience in external sales. * Full focus on results — here, we make things happen! **Additional information** Here, you'll find a world of opportunities to grow professionally! Our internal programs are designed to boost your career, with training and continuous support to improve your skills and knowledge. Working with us means being in a dynamic and collaborative environment, surrounded by an engaged team focused on results. We believe diversity is our strength! It helps us overcome challenges, innovate, and grow together. We think differently and are always seeking the best solutions to deliver an unforgettable experience to our customers. And to ensure you have the best experience during your journey with us, we offer an attractive benefits package. We want you to feel valued and motivated to reach your full potential alongside us. Check them out: ### **Benefits that make a difference:** * Transportation allowance * Fuel assistance * Meal and/or food voucher * Life insurance * Training programs * Variable compensation * Profit Sharing Program (PPR) * Medical and dental coverage * Sponsorship for street races * Discounts on products * Birthday day-off * Partnerships with partner companies * Funeral assistance * Childcare allowance At Brasilcenter, we value an inclusive, diverse, and ethical environment. Here, we make no distinction based on gender, race, sexual orientation, social class, or disability. Everyone is very welcome! How about joining a large company with more than 10,000 employees spread across Brazil? We have over 25 years of history and are recognized for our tradition, quality, and pioneering spirit. And it is precisely this combination that allows us to always deliver the best, because quality isn't just a detail—it's our main focus at BCC! We operate in areas such as Call Center, PDV (Point of Sale), and Sales, with teams prepared to meet different demands from the Claro Group. In the Contact Center, we are the company's direct voice, resolving issues in areas such as Customer Service, Anatel, technical support, and Financial BackOffice (responsible for handling financial pending matters), ensuring maximum efficiency and a truly positive experience for every customer. In the Sales area, we are on the streets and inside major retail chains, bringing the best Claro products directly to people, whether in stores or at homes, in various regions of the country. In short, we are where we are needed. And for those who want to grow with BCC, we offer much more than opportunities: we have a young environment, full of energy and inspiration, modern infrastructure, and benefits that go beyond the essentials. Here, your talent is valued and your potential boosted!

Av. Augusto Franco, 2500 - Getúlio Vargas, Aracaju - SE, 49097-670, Brazil

Negotiable Salary

OPERATIONS MANAGER - ARACAJU/SE64147238136577122

Indeed

OPERATIONS MANAGER - ARACAJU/SE

We are Tahto, a company with a new business mindset that uses technology not only to create customer service solutions but also to keep people at the heart of everything we do. We have over 8,000 employees spread across 5 Brazilian states—individuals from all backgrounds, cultures, races, genders, each valued for their unique story. To further strengthen this successful team, we seek talents who will help us become a leading company in transforming lives through technology and innovation, always with tact, empathy, and quality. If you have this profile and are driven by challenges and new achievements, come join our team! Tahto values the potential of its employees and therefore offers an internal opportunities program designed for those seeking professional growth and development. You could be one of them! We count on your human warmth and imaginative attitude to together write a new story. Tahto is technology, human warmth, creativity. Tahto is all of us! \#soutahto **Responsibilities and duties** * Ensure maximum operational efficiency focused on customers and on operational and business goals; * Manage Operations Supervisors and Specialists, promoting team development and alignment of expectations; * Analyze and evaluate operational indicators (call center), developing preventive and corrective actions; * Propose and facilitate training programs for the team, promoting employee development and skill enhancement; * Plan and execute actions/campaigns aimed at achieving the company's operational and business targets; * Interact with support departments, aligning efforts to prevent and solve problems; * Present operational and business results to the Relationship Management team, ensuring follow-up by immediate supervisors; * Conduct team meetings to align action plans and analyze results, maintaining a cohesive team and actively participating in strategy; * Identify operational issues in order to resolve problems, meet business indicators, and satisfy customers; * Work on prevention and control of labor liabilities, developing action plans to reduce labor court claims; * Monitor and control absenteeism and turnover rates, aiming to reduce these indicators and running awareness campaigns about the importance of employees to the company; * Develop and participate in focus groups with Agents and Supervisors periodically, identifying improvement opportunities and frontline staff needs; * Attend client meetings to present results, understand new actions, and promote business improvement; * Update and justify time sheets; * Monitor and manage overtime hours, extra hours, and leave; * Authorize scheduled breaks involving restricted access; * Perform analysis and approval of GA; * Adjust staffing benchmarks and handle possible requests for capacity and layout revisions; * Monitor selection processes for Supervisors and Agents; * Perform other related tasks as required. **Requirements and qualifications** * Completed Bachelor’s degree; * Preferably pursuing specialization in Administration, Marketing, Human Resources Management, or related fields; * Relevant experience desirable; * Intermediate knowledge of Microsoft Office Suite; * Advanced time management skills; * Advanced negotiation techniques knowledge; * Advanced analytical and diagnostic capability; * Advanced knowledge of Contact Center or Telecommunications business. **Behavioral competencies:** * People Management * Decision Making * Flexibility * Customer Focus * Interpersonal Relationships * Organization and Planning * Results Orientation * Strategic Vision * Negotiation Skills **Additional information** Benefits: Childcare allowance per child up to completed 5 years of age; Special Child Allowance \- no age limit; Health and Dental Plan; Life Insurance; Transportation Voucher; Meal Allowance and/or Food Allowance; PPR \- Profit Sharing Program; Wellhub (Wellness Platform); Partnerships with various companies (Educational Institutions, Language Schools, among others); Benefit eligibility is subject to a set of requirements, which will be informed at the time of hiring. **WANT TO MAKE A DIFFERENCE? JOIN US!** We are **Tahto**, an open-market company already recognized for its quality within the industry. With more than 8,000 employees, over 100 awards, and operating in 07 state capitals (Campo Grande, Curitiba, Goiânia, Rio de Janeiro, Aracaju, São Paulo, and Salvador), Tahto is more than a Contact Center company—we are a company that believes in digital transformation to deliver customer experience-focused solutions, ensuring high service quality and the highest satisfaction rates. Tahto seeks the best talents to dive into challenges and opportunities and build the best solutions for our clients. We value dialogue and encourage everyone’s freedom to propose new ideas and build incredible things that will change people's experiences. Here you will find staff and administrative positions for professionals building and consolidating their careers, as well as executive roles for those who have already made their mark in the business world and wish to maximize their results within a highly synergistic company. If you believe in transforming your career and want to take part in this journey with us, Tahto is the perfect fit for you! **CHECK OUT OPEN STAFF, ADMINISTRATIVE AND EXECUTIVE POSITIONS AND APPLY NOW!**

Av. Augusto Franco, 2500 - Getúlio Vargas, Aracaju - SE, 49097-670, Brazil

Negotiable Salary

Customer Service Supervisor63823163352707123

Indeed

Customer Service Supervisor

**Customer Service SupervisorsSalary:** BRL 1,917Benefits: Transportation voucher Meal or food allowance \* Medical insurance \-Hapvida (after probation period) \* Wellhub (formerly Gympass) on the Basic plan\* Dental careMain Responsibilities: Team Management: Lead and manage teams of Call Center operators, assigning tasks, monitoring individual and collective performance, and ensuring compliance with service goals and metrics (AHT, ASA, FCR, etc.).Monitoring and Feedback: Conduct quality monitoring of calls, identify areas for improvement in service delivery, and provide constructive and individualized feedback to operators, aiming at continuous improvement of communication and problem-solving skills.People Development: Identify team training and development needs in collaboration with HR and Training departments. Conduct coaching sessions, workshops, and refresher courses to empower operators and promote their professional growth.Conflict and Problem Resolution: Address complex issues and conflicts arising during customer service, providing support to operators and ensuring customer satisfaction.Key Performance Indicator Analysis: Analyze team performance indicators, identify deviations, and propose action plans to correct and improve results. Prepare managerial reports on team performance.Communication and Engagement: Keep the team informed about company goals, campaigns, and updates. Foster a positive, motivating, and engaging work environment, encouraging collaboration and teamwork.Goal Tracking: Closely monitor daily, weekly, and monthly goal achievement, implementing corrective actions when necessary to ensure objectives are met.Operational Routine Management: Manage the team's operational routine, including work schedules, breaks, absenteeism, and punctuality, ensuring adequate coverage for call volume.Requirements: Proven experience in supervising Call Center or customer service teams.Skills in leadership, people management, communication, and feedback.Knowledge of Call Center metrics and customer service management tools.Ability to analyze, solve problems, and make decisions under pressure.Proactivity, organization, and focus on results.Bachelor’s or technical degree in fields such as Business Administration, Human Resources Management, Communications, or related areas.Customer Service Supervisors are essential to service quality and the development of our operators, directly impacting customer experience and the company’s success.\#esc1Job Type: Full-time CLT **Minimum Education:** Bachelor's Degree

Av. Augusto Franco, 2500 - Getúlio Vargas, Aracaju - SE, 49097-670, Brazil

R$1,917/month