SDR Supervisor

Description

Join Stanza! Since 2007, we have been a benchmark in residential developments, focusing on the best locations to transform dreams into homes. We seek professionals passionate about the real estate market who want to join an innovative and collaborative team. Our culture values every employee, encouraging ideas and personal growth. We consistently align with digital trends, offering high-quality properties with the best market conditions. If you want to impact lives and be part of this journey, Stanza is the place for you! **Responsibilities and Duties** * Lead, monitor, and develop the SDR team responsible for the initial lead engagement; * Ensure speed, quality, and efficiency in initial outreach and lead qualification; * Monitor operational KPIs, such as response time, contact rate, qualification rate, and conversion to commercial follow-up; * Organize and distribute lead queues, ensuring operational balance and responsiveness in engagements; * Monitor engagements in real time, ensuring adherence to processes and quality standards; * Provide continuous feedback, training, and development initiatives to advance the team; * Review, update, and optimize outreach scripts and contact workflows; * Ensure seamless handoff between SDRs and real estate agents, guaranteeing the quality of forwarded opportunities; * Drive continuous improvement of the SDR playbook and departmental processes; * Support commercial management with operational analyses and funnel optimization proposals; * Track individual and collective team productivity, promoting high performance; * Ensure proper CRM usage and timely updates of lead information; * Identify operational bottlenecks and propose solutions to increase conversion and efficiency. **Requirements and Qualifications** * Completed undergraduate degree; * Experience leading SDR, pre-sales, or inside sales teams; * Experience monitoring KPIs and managing operations; * Knowledge of CRM systems and sales funnels; * Analytical, organized profile with a strong sense of urgency; * Strong communication skills and ability to develop people. **Additional Information** * Health Insurance \- SulAmérica and Hapvida (fixed monthly cost of 30% of the plan's listed price, with co-payment \- 30%); * Dental Insurance \- Hapvida and Oral Santa Helena; * Life Insurance \- MetLife; * Meal Voucher; * Totalpass; * Day Off; * Discounts on undergraduate, graduate, and MBA programs at institutions and universities (FVG, UNIT, and Estácio); * 5% discount on purchasing a Stanza property; * PLR \- Profit and Results Sharing; * Opportunities for internal career growth. On our journey, we dream big and constantly strive for more. To achieve this, we foster a light-hearted environment where creativity and collaboration thrive. We lead by example, acting as true owners. We challenge the status quo, always seeking simple and effective solutions. We turn mistakes into valuable learning experiences, guiding our decisions with data. We focus on outstanding, long-term results, always aiming to delight our customers. Furthermore, we practice radical transparency, creating an environment of trust and openness that connects our team and strengthens our culture.