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Job Summary: Professional responsible for monitoring and handling customer service activities, administratively coordinating the execution of processes and contributing to continuous improvement. Key Highlights: 1. Commitment to customers and innovation 2. Focus on technical problem analysis and resolution 3. Collaboration for continuous process improvement Vice-Presidency: Customer Service, Work Location: Av. Barão de Maruim, 304, Aracaju/SE Provide communication and entertainment services that improve people's lives by connecting them in a smarter and more sustainable way. Vision To be the best connectivity option, recognized for service quality and innovation. Telefônica Vivo aims to lead Brazil's digital transformation by offering solutions that meet its customers' needs and expectations. Values Customer Commitment: Prioritize customers' needs and expectations. Innovation: Stay at the forefront of technologies and innovations to deliver effective and reliable solutions. Sustainability: Promote actions that respect the environment and society. Collaboration: Work as a team, valuing diversity and inclusion. Ethics: Act with integrity and transparency in all actions and relationships. **Responsibilities and Duties** Monitor and handle customer service activities, administratively coordinating the execution of processes related to installation, faults, and provisioning. Comply with requirements for maintaining the Occupational Health and Safety Management System, participate in Occupational Health and Safety programs, understand Telefônica's Environmental Policy, and implement it in daily activities to ensure sound environmental management practices. **Requirements and Qualifications** \- Completed High School \- Completion Certificate * Proficiency in Microsoft Office Suite * Integration across programs: Ability to interconnect data among Word, Excel, and PowerPoint. * Problem Solving: Ability to identify solutions and optimize processes using Office tools. * Continuous Learning: Stay updated with new features and functionalities introduced through Office suite updates. * Technical problem analysis and resolution. * Team collaboration for continuous process improvement. * Customer service and technical support. * Generate data for analysts. **Additional Information** Here’s what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. These are not just excellent benefits — they’re also flexible. • Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories including Gyms, Meal Vouchers (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; • Corporate mobile phone. Yes, a brand-new smartphone for you! • Unlimited voice and data plan! Yes, unlimited! With the best mobile network, even faster with Vivo’s 5G! • An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; • Eligibility for annual Bonus or Profit-Sharing Program (PPR); • Plan your future through our Private Pension Plan; • Have children? You’ll receive a subsidy to help cover school, daycare, or babysitter expenses; • Work in an environment that respects your personality, your dress style, your individuality — and where you can be authentically yourself. \#VemdeVocê • Work remotely up to two days per week. \#Mobility • Enjoy flexible working hours; • Take a day off (Day Off) to celebrate your birthday; • Participate in one of the largest corporate volunteer programs to help transform the world; • Access our Educational Development Program, offering partnerships with educational institutions at discounted rates, certifications, and online courses; • Accelerate your career through our Internal Recruitment Program, both in Brazil and abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira • Benefit from numerous initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and much more! • All our positions are open to persons with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and people’s potential! \#VivoDiversidade \#VemPraVivo Important: The only way to apply to Vivo’s selection processes is through the company’s pages on the Gupy platform at https://vivo.gupy.io — no application or hiring fees apply. We are part of the Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole — building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices, placing them in control of their digital lives — securely, reliably, and with the quality only Vivo delivers. To achieve this, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the entire organization, seeking to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and increases engagement. At Vivo, culture is the force that transforms strategy into action. We are driven by **Purple Passion** — our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability — turning purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people who embody our 5 Passions** — behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Immediately resolve what matters most to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust in connections. * **"Curiosity works well"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are my responsibility"**: Take ownership of your actions and outcomes, recognizing that omissions also generate impact. We believe **diversity** — in people, experiences, cultures, behaviors, skills, and attitudes — is a differentiator that reflects the society in which we live. We maintain a robust internal program grounded in the pillars of Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+ to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company inspired by diversity and **innovation**, providing space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering a great experience to our employees. **\#VemPraVivo**
