Job Summary: Provide technical support at Levels 1 and 2, resolving user requests and developing your career in Information Technology with strong communication skills and proactivity. Key Highlights: 1. Providing technical support at Level 1 and Level 2 2. Focus on career development in Information Technology 3. An environment that values communication, organization, and proactivity **Responsibilities** * Provide **Level 1 and Level 2 technical support**, both remotely and on-site, resolving user requests **Responsibilities** * Corporate email * Microsoft 365 / Office Suite * Printers and peripherals * Day-to-day applications * Provide remote support to workstations and users * Perform basic network configurations (IP, DNS, and Gateway) * Create, modify, and reset users in **Microsoft 365** and **Active Directory** * Log, update, and track service tickets in the helpdesk system * Analyze and resolve low- and medium-complexity incidents * Assist in assembling, performing basic maintenance on, and organizing computers and equipment **Expected Profile** * Strong communication skills and ease in user interaction * Organizational skills and attention to processes and technical guidelines * Proactivity, sense of responsibility, and willingness to learn * Interest in pursuing a career in **Information Technology** * Ability to handle both **Level 1 and Level 2** requests * Teamwork, commitment to deadlines, and service quality Job Type: Full-time permanent position (CLT) Compensation: R$2.500,00 – R$2.800,00 per month Benefits: * Meal allowance * Transportation allowance Selection Question(s): * Do you hold a Category B driver’s license? If yes, do you regularly drive? Work Location: On-site