Level 1 Support Analyst

Description

Job Summary: Responsible for end-user technical support, installation and maintenance of hardware and software, network and device configuration, and IT inventory management. Key Highlights: 1. End-user technical support and hardware/software maintenance 2. Network and IT device configuration 3. Support for technology-related events and procurement **Job Description:** ---------------------- We are infrastructure specialists for ICT, with strong expertise in manufacturing, sales, management, support, and consulting for Data Centers, Networks, and IP-based Communications. We lead the production and supply of intelligent solutions for government and private sectors, while driving business and people forward through technological innovation. Join us and help connect even more people to the future! Your key responsibilities will include: providing technical support to users; installing and maintaining hardware and software; configuring networks and devices; managing IT inventory and equipment; tracking service tickets; and supporting technology-related events and procurement. **Essential Requirements:** ------------------------------ Solid knowledge of microcomputing; Completed undergraduate degree; IT experience, including knowledge of computer networks—preferably in data center monitoring and control; operating systems: MS-Windows and Linux for workstations; Office software: MS-Office; **Employment Type:** -------------------------- CLT (Consolidated Labor Laws) **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Flexible benefits (meal and food allowances); Transportation allowance; Dental plan; Wellhub (Gympass); Monthly subsidy for therapy with Zenklub; 10% discount on ZOOM Store products; "Your Referral, Your Reward" program. **Work Location:** ---------------------- Av. José Carlos Silva, 2482 - Farolândia, Aracaju - CEP 49030-640 **Working Hours:** ------------------------ Monday to Friday, standard business hours from 8:00 AM to 5:00 PM **Additional Information:** --------------------------- Vacation coverage period: November 24, 2025 to January 5, 2025.