Level 1 Support Technician

Description

Job Summary: A professional for first-level technical support, resolving internet connectivity issues and assisting customers with network configurations. Key Highlights: 1. Specialized technical customer support 2. Resolution of internet connectivity issues 3. Didactic guidance for network configuration **LEVEL 1 SUPPORT TECHNICIAN** **Mandatory Requirements:** Completed high school; Basic knowledge of computing and networking (Wi\-Fi, routers, internet connections); Strong written and verbal communication skills; Prior experience in customer support; **Desirable Experience and Knowledge:** Previous experience providing technical support for internet service providers (preferred); Knowledge of computer networks (preferred); Familiarity with home and corporate network infrastructure (Wi\-Fi, cabling, networking equipment); Ability to work under pressure and handle multiple concurrent support requests; Proficiency in typing, writing, and oral communication; Skill in guiding non-technical users in a didactic and patient manner; Ongoing or completed undergraduate degree in relevant fields; Computer networks, Information Systems, or related disciplines; **Responsibilities:** * Provide first-level technical support to Netiz customers via phone and WhatsApp. * Identify, log, and resolve internet connectivity issues (Wi\-Fi, cable, routers, ONU). * Guide customers through basic procedures such as restarting devices, performing speed tests, and checking cables. * Diagnose local network failures and suggest appropriate solutions. * Assist customers with simple router configurations, password changes, and SSID modifications. * Escalate tickets to Level 2 (N2\) when necessary, including all initial diagnostic information. * Track support history and maintain detailed records in the internal system (ERP). * Schedule on-site technical visits when remote support is insufficient. * Meet SLA targets and maintain high customer satisfaction rates. We offer **transportation allowance or fuel allowance**, **meal allowance/food allowance**, and **internet allowance after 3 months**, provided Netiz coverage is available at the employee's residence. Employment Type: Full-time CLT Salary: **R$** **2\.269,40** per month Employment Type: Full-time CLT Compensation: starting from R$2\.269,40 per month Benefits: * Fuel allowance * Internet allowance * Meal allowance * Food allowance * Transportation allowance Education: * High school diploma (Mandatory) Experience: * Customer support (Mandatory) Work Location: On-site