Level 3 IT Support Technician

Description

Job Summary: Responsible for incident handling, management, and maintenance of the IT infrastructure of the Federal Police of Sergipe, with a focus on Level 3 support. Key Highlights: 1. Incident handling and IT infrastructure support. 2. Installation, configuration, and management of Windows and Linux servers. 3. Documentation development and participation in IT planning. Responsible for incident handling, management, and maintenance of the entire IT infrastructure of the Federal Police of Sergipe. **Responsibilities and Duties** **Responsibilities (higher complexity) and Tasks (lower complexity):** **Main Activities:** * Handle incidents unresolved by Level 2 and those related to IT infrastructure; * Install, configure, and manage physical and virtualized Windows and Linux servers, database systems, backup systems, file storage systems, and network infrastructure; * Develop documentation and update processes executed by Level 3, as well as procedures and operational workflows within the IT environment; * Participate in planning for installation/implementation/modification of IT infrastructure, including software testing, evaluations, and releases; * Generate business continuity reports with capacity and availability indicators for servers and technological services, as well as projections of increased computational resource usage; **Requirements and Qualifications** * Certificate of completion of an undergraduate or postgraduate degree in Information Technology; * Microsoft AZ\-800 certification, which must be valid. * ITIL certification. * Experience in installation, configuration, and maintenance of network servers, managed switches, physical servers, and virtual machines, with proof documented in the Work and Social Security Record (CTPS), as a Senior Computer Support Analyst. * Experience in user support within a data center environment. **Additional Information** **Our Benefits:** * Health insurance plan: Hapvida, Bradesco, or Unimed (applicable according to region); * Dental insurance plan: Hapvida Odonto or Bradesco Dental; * Meal allowance or food voucher; * Life insurance fully covered by Lanlink; * Transportation allowance; * TotalPass; * Auster; * Pharmacy discount program; * University partnership program; * Corporate Education Platform; * Welcome Kit for newborns; * Moodar Platform. Great to have you visit us virtually! Shall we get to know each other better? For over 35 years, Grupo Lanlink has been building transformative experiences—not only for companies but also for people’s lives—across all five regions of Brazil. We envision the future with the purpose of impacting lives and serving as a safe harbor for innovation. Our workplaces are built by our employees, who wear the company shirt proudly and create, day after day, a joyful and collaborative work environment. We believe trust is the foundation of our relationship with our people and our clients—a trust cultivated through practices such as hiring and welcoming, inspiring, speaking, listening, thanking, developing, caring, celebrating, and sharing. We are many; we are diverse; \#nossomosLanlink. Now it’s your turn! Let us get to know you too? Join Lanlink today. **HEY, ALL OUR POSITIONS ARE PRIORITY FOR PEOPLE WITH DISABILITIES (PCD)!**