Job Summary: The SND is seeking a Collections Analyst to support collections and accounts receivable operations, focusing on reducing delinquency and ensuring healthy cash flow. Key Highlights: 1. Active and responsive contact with customers for invoice collection 2. Monitoring of the collections escalation process and related actions 3. Recording and updating interactions in internal systems The SND is seeking a Collections Analyst to support operational collections and accounts receivable activities, including monitoring overdue and upcoming invoices, contacting customers to resolve financial arrears, and updating information in internal systems—contributing to reduced delinquency and improved company cash flow health. Key Responsibilities: * Conduct active and responsive customer contact (telephone, email, and digital channels) for collection of overdue and upcoming invoices. * Execute and monitor the collections escalation process, adhering to deadlines, internal policies, and guidance from Senior Analysts or leadership. * Monitor collections escalation actions, such as credit bureau reporting, notarial protests, and consent letters. * Record and update interactions, negotiations, and agreements in internal systems (ERP/TOTVS and spreadsheets). * Track payment commitments and conduct follow-ups with delinquent customers. * Identify basic discrepancies—such as unlocated payments, incorrect amounts, or mismatched dates—and route them for appropriate resolution. * Support the Accounts Receivable team with daily operational tasks. * Operate in compliance with internal policies, regulatory compliance requirements, and best practices in customer service. Requirements: Requirements: * Completed or currently pursuing a bachelor’s degree. * Experience or exposure to collections and/or accounts receivable processes. * Strong verbal and written communication skills, with a professional and courteous demeanor. * Organizational skills, attention to detail, and ability to meet deadlines. * Aptitude for handling operational routines and systems. Preferred Qualifications: * Experience with collections escalation processes, credit bureau reporting, notarial protests, and consent letters.