Job Summary: Handle the regularization of condominium debt through negotiations and formalization of agreements, contributing to reduced delinquency rates and maintaining the financial health of managed condominiums. Key Highlights: 1. Conduct clear, objective, and respectful negotiations 2. Proactively and responsively contact clients to negotiate debts 3. Provide support to condominium managers, branches, residents, and attorneys **About Us:** The Lello Group consistently looks toward the future, focusing on technological development to deliver enchantment, transparency, autonomy, and empowerment to our customers. We provide high-quality services, keeping pace with market transformations to ensure a seamless and efficient experience across all contact channels. Our goal is to streamline the real estate and condominium management sectors, promoting an increasingly digital residential and administrative journey. Committed to excellence in service delivery, processes, and business operations, we strive to offer our customers a unique and differentiated value proposition. **Your Mission Here Will Be:** Handle the regularization of condominium debt through negotiations and formalization of agreements, contributing to reduced delinquency rates and maintaining the financial health of managed condominiums. You will be responsible for conducting clear, objective, and respectful negotiations, ensuring effective communication among the company, clients, and legal partners. **Temporary position with a 180-day contract.** **Responsibilities:** * Proactively and responsively contact clients to negotiate debts. * Formalize and monitor amicable and legal agreements in accordance with internal policies. * Register and update agreement information in the system, ensuring accurate and complete records. * Monitor compliance with agreed terms and take preventive action in cases of recurring delinquency. * Provide support to condominium managers, branches, residents, and attorneys, clarifying doubts regarding amounts, negotiations, and collection processes. * Collaborate with the legal department to align cases requiring judicial proceedings. * Support the dispatch and tracking of documents and information required for collection processes. * Contribute suggestions for process improvements to optimize departmental operations. **Requirements:** * Completed high school education. * Prior experience in collections, negotiation, or customer service is a plus. * Proficiency in Microsoft Office Suite. * Strong verbal and written communication skills. * Negotiation-oriented, organized, and results-focused profile. * Ability to handle sensitive situations with composure and professionalism. **Work Schedule:** * Monday through Friday, from 8:00 AM to 5:30 PM, with a 1-hour break. **Location:** * R. do Oratório, 1074 – Alto da Mooca. ### **Employment Type:** CLT ### **Required Knowledge and Skills:** invoice issuance, collections, finance, analytical thinking, excellent customer service, resilience, proactivity, empathy, communicativeness, agility, solution orientation, customer focus, customer service ### **Benefits:** Childcare Assistance, Dental Plan, Health Insurance, Life Insurance, Meal Voucher, Transportation Voucher, University Partnerships, Pet Shop Partnerships, School Partnerships, Candidate Referral Bonus ### **Department:** Condominium Operations