Microcomputer Technician II

Description

**Job Mission:** Perform on-site technical support activities for TRT20 users, ensuring proper installation, maintenance, configuration, and operation of information technology resources, thereby guaranteeing operational continuity, service quality, and compliance with established service-level agreements. **Responsibilities and Duties** **Responsibilities:** * Provide on-site technical support to internal TRT20 users. * Perform installation, uninstallation, configuration, and physical relocation of microcomputers, monitors, printers, scanners, IP phones, and other peripherals. * Install, configure, and update operating systems, corporate applications, drivers, and approved software. * Format equipment, restore system images, and back up users' data. * Perform basic corrective maintenance on equipment no longer under warranty. * Replace ICT supplies and components according to established procedures. * Conduct physical cleaning and organization of IT equipment. * Document support incidents, applied solutions, and evidence thoroughly in the ticketing system. * Update the technical knowledge base whenever procedures or solutions change. * Provide on-site support for court hearings, authorized events, and ceremonies. * Perform installation, relocation, and certification of CAT6 structured network outlets. * Install and reboot wireless network access points. * Safeguard the integrity and preservation of the Court's technological assets. * Comply with organizational information security standards, compliance requirements, and data protection policies. **Requirements and Qualifications** **Mandatory Requirements – Academic Background, Courses, or Certifications:** **Education:** * Completed High School Courses and Certifications: * Courses in technical support, microcomputer maintenance, or IT helpdesk. * ITIL Foundation certification is desirable. * Training in Windows support and Microsoft Office is desirable. * Initial training provided by the contracting company. **Professional Experience:** * Experience in IT technical support activities. * Hands-on experience operating microcomputers and office automation software. * Experience providing on-site support to corporate users. **Additional Information** **Benefits:** Hapvida, Bradesco Saúde, or Unimed health insurance (subject to local availability); Hapvida Odonto or Bradesco dental insurance; Alelo meal or food allowance; Life insurance fully covered by Lanlink; Transportation allowance; Pharmacy benefit plan; University tuition assistance; TotalPass; Internal education platform; Moodar platform (therapy platform offering special rates for Lanlink employees) **We’re thrilled to have you here — even if virtually! How about getting to know each other better?** The **Lanlink Group**, with 37 years of history, builds experiences that transform not only companies but also people’s lives, operating across all five regions of Brazil. We envision the future with a purpose to impact lives and serve as a safe harbor for innovation. Our spaces are built by those who make Lanlink happen every day: our employees, who wear the shirt proudly and collectively create a joyful, collaborative, and inspiring workplace. We believe **trust** is the cornerstone of our relationship with our people and our clients. It is cultivated through practices such as: hiring and welcoming well, inspiring, speaking and listening, thanking, developing, caring, celebrating, and sharing. We are many. We are diverse. **\#WeAreLanlink.** Now, we’d love to get to know you too. Join Lanlink! **Oh, and an important note:** All our job openings are **preferential for PwD (Persons with Disabilities).**