Job Summary: Provide technical support to users of Accounting and Tax systems, guide them on system features, and follow up on support tickets to resolution, ensuring excellent customer service. Key Highlights: 1. Provide technical support for Accounting and Tax systems 2. Guide customers on the correct use of system features 3. Work for one of Brazil's top technology companies - **Your main responsibilities will include:** * Providing technical support to users of our Accounting and Tax systems; * Guiding customers on the correct use of system features; * Following up on support tickets until resolution; * Assisting customers via WhatsApp, phone, and the ticketing system.**We are looking for professionals who have:** * Currently pursuing or holding a bachelor’s degree in Accounting Sciences, Business Administration, or related fields; * Experience with Accounting and Tax routine tasks; * Experience in customer service.**What you’ll find here:** * The opportunity to work for one of Brazil's top technology companies; * An excellent work environment; * 40-hour weekly work schedule; * Hybrid work model; * Meal allowance; * Cost-of-living allowance; * Health insurance;**Send your resume to: vagas@fortes\-cariri.com.br** **with the job title and city in the subject line.** **Our Benefits** --------------------- We understand that a healthy organizational climate fosters employee development and well-being. For this reason, we always prioritize valuing and caring for our team members. **So come check out what we offer our \#fanfortes!** Premium Totalpass package (Fitness, Nutrition, Mental Wellness) Online psychotherapy (Amar.Elo) Benefits club Reduced working hours (40 hours/week) Corporate University Dental insurance Health insurance Flexible meal/food allowance (Fortepay Benefits)