Senior Collection Analyst - (Fortaleza/CE)

Description

Job Summary: The professional will analyze collection performance, monitor and develop KPIs, design reports and dashboards, support continuous process improvement, and conduct analyses for optimization. Key Highlights: 1. Analyze collection performance by channel, profile, and segment. 2. Monitor and develop collection KPIs. 3. Design and automate performance reports and dashboards. Description: Must-haves: * Bachelor's degree in Administration, Business Management, Accounting, or related fields; * Proficiency in SQL and Python; * Relevant work experience; * Advanced Excel skills. Nice-to-haves: * Experience in the telecommunications industry; * Courses in related areas. Your responsibilities here: * Analyze collection performance by channel, customer profile, segment, and aging; * Monitor and develop collection KPIs (recovery rate, contact rate, promise-to-pay rate, conversion rate, etc.); * Design and automate performance reports and dashboards; * Support continuous improvement of collection processes and policies; * Conduct ad hoc analyses to identify optimization and efficiency opportunities; * Collaborate with technology, product, and customer service teams to enhance collection channels; * Ensure data governance and quality for reports and analyses. 2512310202491894486