IT Technician

Description

Job Summary: IT Technician focused on IMAC activities, installation and configuration of systems, user support, and IT infrastructure management. Key Highlights: 1. Execution of IMAC activities and technical support 2. Focus on problem resolution and customer service 3. Opportunity to work on equipment rollout **Position: IT Technician** **Location:** Manaus **Work Mode:** On-site **Responsibilities:** * Execution of IMAC activities (Install, Move, Add, and Change) * Installation and configuration of operating systems * Installation and configuration of end-user applications * Creation of system images, data migration, and computer formatting * Routine backup management * Support for Office 365 applications (Intermediate Excel and Teams) * Equipment rollout (a differentiating factor for selection process emphasis) * Organization and handling of legacy equipment for return to inventory * Customer service with a focus on problem resolution * Install (“Install”): installation of new equipment and/or peripherals and hardware configuration of the workstation, loading of standard system image, installation of standard market applications; * Move (“Move”): physical relocation and connection of equipment and its peripherals internally (same room/building/floor); * Add (“Add”): installation of a new resource (additional) to the equipment or operating system; * Change (“Change”): inventory update, modification of equipment or software characteristics (tested and approved by the Client). * Daily reporting to the coordination team * Provision of technical support to customers: * Initial incident diagnosis. * Activation of Dell warranty via TechDirect or request for quotation in case of expired warranty. * Repairs using customer’s spare parts/equipment inventory. * Management of Dell service tickets via TechDirect, inventory updates, and incident closure. **Requirements:** * Analytical ability and focus on problem resolution * Knowledge of Windows and basic understanding of Linux * Proficiency in Office 365 tools (primarily Exchange, Excel, and Teams) * Strong written and verbal communication skills * Ability to interact effectively with end users * Organizational skills and work efficiency * Willingness to travel * Valid driver's license **Benefits:** * Meal Allowance: BRL 30.00 per day * Transportation Allowance: full commuting cost \- proximity to residence required * Salary: to be negotiated * SESC Membership * Life Insurance Employment Type: Full-time CLT Compensation: BRL 2,000.00 \- BRL 2,400.00 per month Benefits: * Life insurance * Meal allowance * Transportation allowance