**Job Description:** **Job Description and Responsibilities:** About Us We are a group of people passionate about doing good for those who need it most. We specialize in delivering excellence to everyone around us and are deeply passionate about our work. We strive to continuously improve so that everyone's experience is transformed. We pursue perfection. What does a Backoffice Assistant do? The Backoffice Assistant receives, welcomes, and handles customer requests. Whether via voice, text, or chat channels, they are responsible for addressing more complex requests that cannot be resolved through standard customer service. **Main Responsibilities:** Attend to customers, investigating and providing information regarding their requests; Register information via systems and electronic spreadsheets; Negotiate debts and issue clearance/compliance certificates; Perform other duties inherent to the position and department. **Requirements:** **Mandatory Requirements:** Currently enrolled in a bachelor’s degree program (with proof); Availability to work during business hours; Empathetic, welcoming, and patient demeanor; Proficiency with digital communication tools is required; Strong communication skills—whether face-to-face or by phone—are essential, as well as prior experience in customer service. **Benefits:** * Meal Allowance / Food Voucher * Transportation Allowance
João Silva
Indeed · HR
João Silva
Indeed · HR
