Technical Support Assistant – Maintenance

Description

Job Summary: We are seeking a Technical Support Assistant – Maintenance to provide internal and external support, ensuring the proper operation of systems, scheduling installations, and managing service orders. Key Highlights: 1. Provide internal and external technical support 2. Ensure equipment and networks operate efficiently and securely 3. Manage scheduling processes and service orders **Job Description** We are looking for a **Technical Support Assistant – Maintenance** to join our team! This professional will be responsible for providing internal and external technical support, ensuring the company’s systems operate properly and supporting the installation team in organizing administrative tasks. Your mission is to ensure that **equipment and networks operate efficiently and securely**, while contributing to the **management of scheduling, opening, and closing of service orders**, as well as **spreadsheet control** and other administrative tasks. **Main Responsibilities:** * Schedule installations by coordinating dates and times with customers and the technical team. * Open and close service orders, ensuring all required information is accurately recorded. * Manage the commissioning process, calculating and recording commissions according to company policies. * Maintain accurate and up-to-date records of all installation and maintenance activities. * Communicate\-with customers to confirm appointments and provide updates on service order status. * Assist in preparing administrative and operational reports related to installation activities. Collaborate with the technical team to ensure all installations are carried out according to quality standards and within established deadlines. **Requirements:** * Completed high school education; * Technical course in **Information Technology** or related fields; * Basic computer knowledge, including use of management software, spreadsheets, and networks; * Verbal and written communication skills for effective interaction with customers and team members; * Availability to work **flexible hours**, including weekends and holidays; * Attention to detail and ability to stay organized in a dynamic environment \-**Working Hours** * \* Monday to Friday \- From 08:00 to 18:00 \- **Compensation and Benefits** * **Salary:** R$ 1\.803,61 * **Meal Voucher;** * **Health Insurance and Dental Plan;** * **Transportation Voucher;** **Group Life Insurance;** Are you interested in this position? Employment Type: Permanent CLT Compensation: R$1\.803,61 per month Benefits: * Meal Voucher * Food Voucher * Transportation Voucher Selection Question(s): * Are you comfortable with technology and systems? Education: * High School Diploma (Preferred) Work Location: On-site