Job Summary: We are looking for a Junior Support Analyst to provide user support and assistance, ensuring efficient incident resolution and high-quality technology services in a collaborative environment. Key Highlights: 1. Efficient user support and assistance 2. Welcoming environment that values autonomy and learning 3. Opportunity to grow and evolve with the company We are seeking a **Junior Support Analyst** to join our team and directly handle user support and assistance, ensuring efficient resolution of incidents and requests, as well as stability and quality of technology services. This is an opportunity for professionals with strong analytical and organizational skills, clear communication abilities, and a passion for teamwork—actively contributing to continuous improvement of support processes. Our culture emphasizes autonomy with responsibility, transparent communication, cross-team collaboration, and constant pursuit of learning. Here, you’ll find a welcoming environment with accessible leaders and a supportive team that shares knowledge and celebrates achievements. You will join a committed team that collaborates to ensure excellence in service delivery, adherence to service-level agreements (SLAs), documentation of solutions, and network support. We prioritize quality, accountability, and focus on the internal customer experience. We offer autonomy backed by support, encourage continuous technical development, and value professionals who wish to grow and evolve alongside us—contributing to the reliability and advancement of our support services. **Responsibilities and Duties** * Handling internal technical project requests; * Monitoring field activities and providing support to technicians; * Monitoring and executing scheduled maintenance tasks and deployment pipelines; * Initiating and performing tasks according to established service workflows; * Managing, monitoring, and escalating tickets to internal and external customers; * Analyzing monitoring events (Zabbix); **Requirements and Qualifications** * Completed or currently pursuing a bachelor’s degree. * Prior experience in projects involving routers, firewalls, UTMs, and switches implementation. * Ability to manage a high volume of requests and meet deadlines. * Basic knowledge of networking, TCP/IP protocol, and IP addressing. * Familiarity with routing and switching fundamentals; certifications such as CISCO CCNA R\&S, CISCO Meraki, Fortinet NSE4, and MikroTik are preferred. **Preferred Qualifications:** CCNA (Cisco), MTCNA, and NSE4 (Fortinet) certifications. **Additional Information** * Meal allowance: R$ 20.00 per working day (symbolic payroll deduction of R$ 1.00) * Commuter allowance (transportation voucher) or fuel assistance (symbolic payroll deduction of R$ 1.00) * Birthday bonus (R$ 100.00 on your birthday) * TotalPass * Pet health insurance (Guapeco) * Unimed health plan (20% co-payment) after probation period (03 months) * Uniodonto dental plan after probation period (03 months) * Partnerships with language schools **Work Schedule:** 8:00 AM – 6:00 PM, Monday to Friday **Work Model:** On-site. **Employment Type:** CLT At **Maminfo Telecom Solutions**, we believe technology and people go hand in hand. We deliver innovative solutions in **networks, connectivity, IT infrastructure, and telecommunications**, ensuring quality and security for companies, festivals, and major events across Brazil. Our purpose is to **transform how businesses and individuals connect**, combining **technological innovation** with human-centered, close-knit service. We value **collaboration**, **creativity**, and the **continuous development** of every member of our team. Here, you’ll have the chance to participate in challenging projects, work with **cutting-edge technologies and digital trends**, learn continuously, and grow alongside a rapidly expanding company. If you seek a dynamic environment that breathes **technology, innovation, and people**, join Maminfo and help build the future with us!