Relationship Manager

Description

Job Summary: Professional responsible for managing the cooperative members' portfolio, achieving targets, promoting products and services, and engaging in credit recovery to minimize delinquency. Key Highlights: 1. Strategic management of the cooperative members' portfolio and relationship building 2. Focus on achieving targets and offering financial solutions 3. Credit recovery and reduction of delinquency **Description and Responsibilities:** **Working Hours:** Example: Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour lunch break. **Experience Level:** Professional **Employment Type:** Permanent – CLT * Manage the cooperative members' portfolio to expand the cooperative's reach within its operational area through prospecting visits, client service, product sales, and developing relationship strategies that meet members' needs while increasing the cooperative's business volume and market uptake of its products and services; * Achieve established targets by offering products and services aligned with cooperative members' expectations; * Ensure promotion of offered products and services by clearly explaining and highlighting their advantages, benefits, interest rates, terms, commercial conditions, and the unique value proposition of cooperativism; * Conduct credit recovery activities for members, including digital customer service, adhering to defined authority levels and in compliance with the Cooperative's Collection Policy; * Manage overdue accounts to minimize the cooperative's delinquency rate by issuing weekly reports and proactively managing the cooperative members' portfolio, proposing alternatives for potential renegotiations; * Achieve established targets by offering products and services aligned with cooperative members' expectations; * Ensure promotion of offered products and services; * Comply with regulatory and supervisory agencies' requirements and institutional policies; * Conduct credit recovery activities for members, including digital customer service; * Manage overdue accounts to minimize the cooperative's delinquency rate; provide necessary data for analysis and decision-making; * Ensure all approved operations undergo analyses compliant with established policies and regulations, supported by guarantees appropriate to the nature of the business; Other related duties. * **Requirements:** * Completed undergraduate degree in Business Administration, Economics, Accounting Sciences, or related fields. * Proficiency in computer applications (Microsoft Office Suite: Word, PowerPoint). * Knowledge of negotiation techniques for financial products and services. * Familiarity with credit cooperative legislation. * Mastery of customer service techniques. * Understanding of the financial market. * Proficiency in sales techniques. * Knowledge of financial mathematics. * Minimum certification: ANBIMA CPA-10\. **Benefits:** Birthday Day Off, Medical Assistance, Dental Assistance, Childcare Allowance, Education Allowance, Gympass, Profit Sharing, Private Pension Plan, Life Insurance, Meal Voucher, Transportation Voucher