ADMINISTRATIVE ASSISTANT / MS

Description

Job Summary: Provide operational support for microfinance activities, ensuring organization, agility, and quality in administrative processes and direct customer interaction. Key Highlights: 1. Operational support in microfinance and administrative processes. 2. Support for internal teams and direct customer contact. 3. Responsible for tracking proposals and resolving pending items. **Position:** Administrative Assistant **Department:** Office **Manager:** Microfinance Coordinator We are seeking an Administrative Assistant to provide operational support for microfinance activities, monitor proposal progress, and ensure administrative processes are carried out with organization, agility, and quality. The candidate will support internal teams and maintain direct customer contact to resolve pending items and validate information. **Main Responsibilities:** Track the status of proposals at each stage of the production pipeline, identifying potential bottlenecks and contributing to deadline compliance; Perform registration updates and information updates in internal systems; Issue necessary documents for operation validation; Provide direct customer service via WhatsApp, clarifying doubts and guiding customers through processes; Identify and resolve documentation pending items, contacting customers to request files or corrections; Provide technical support to sales teams (agents), clarifying questions regarding processes, regulations, and systems; Actively follow up on pending contract and document signatures. **Requirements:** Completed high school education. Minimum 6 months of experience in administrative routines or customer service. Technical Knowledge Basic understanding of administrative routines and customer service; Strong verbal and written communication skills; Basic knowledge of Microsoft Office Suite. **Behavioral Competencies:** Resilience; Organization; Attention to detail; Strong communication skills. **Salary:** 2\.052,00 **Benefits:** Transportation Allowance or Fuel Allowance **Meal Voucher \+ Food Allowance:** R$ 1\.000,00 Health and Dental Insurance Life Insurance Birthday Day Off PLR (Profit Sharing Program) Cactvs Educa (50% tuition scholarship) Clude (health and wellness platform)