Hourly Customer Service Representative

Description

**JOB OPENING: HOURLY CUSTOMER SERVICE REPRESENTATIVE** With over 45 years of experience, the **Meireles e Freitas Group** specializes in Collections Management, offering customized solutions to companies nationwide! Here, our commitment is to the **recognition of the individual**, providing an inclusive and welcoming environment for the development of every person. If you take **pride in belonging**, act with **intelligence and innovation**, and aspire to achieve **high-level results**, apply now for our open position as ***Customer Service Agent*** — this is your place! **Responsibilities:** * Handle customer inquiries via phone, chat, e\-mail, or in person, providing technical support and resolving questions and issues. * Record interactions in the system, monitor tickets, and keep customers informed about their status. * Ensure requests are fulfilled within established deadlines and collect customer feedback. * Address complaints by seeking efficient solutions and escalate complex cases when necessary. * Identify and suggest improvements to customer service processes, collaborating with other departments to optimize service quality. **Qualifications:** * **Completed high school education** * Experience in customer service, technical support, or similar roles. Work schedule: Monday to Friday, from 11:00 AM to 3:00 PM Employment type: Full-time, permanent CLT contract Compensation: R$8.64 per hour Benefits: * Medical assistance * Meal allowance * Transportation allowance Education: * Completed high school (preferred) Work location: On-site