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Job Summary: The Toll Plaza Operator is responsible for toll collection and providing prompt, courteous service to drivers, ensuring traffic flow efficiency and accurate tariff recording. Key Highlights: 1. Prompt, efficient, and courteous service to the public 2. Handling cash and electronic toll collection systems 3. Dealing with stressful situations and resolving problems quickly Description: Completed elementary education; Availability to work rotating shifts; Strong customer service skills, with cordiality and patience; Proficiency in basic arithmetic and handling cash; Ability to handle stressful situations and resolve problems quickly; Familiarity with electronic toll collection systems is a plus; Desirable knowledge or experience in revenue collection procedures and cash operations. The Toll Plaza Operator, also known as Revenue Collector, collects tolls from drivers using the highway, ensuring prompt, efficient, and courteous service. This professional performs essential functions to guarantee smooth traffic flow, accurate tariff recording, and compliance with toll plaza safety regulations. * Collect toll fees according to vehicle categories and established rates; * Provide user assistance, advising on applicable fees and payment methods (cash, card, etc.); * Issue and deliver toll payment receipts to users, ensuring accurate transaction records; * Monitor vehicle flow to maintain traffic efficiency at toll booths; * Perform cash exchanges and handle funds correctly, ensuring collection accuracy; * Maintain booth and service area organization, keeping the environment clean and safe; * Inform users about traffic conditions, lane closures, or other relevant matters, when necessary; * Comply with safety regulations established for toll plaza operations; * Conduct end-of-shift cash reconciliation, verifying and recording collected amounts. * Address customer and driver needs with cordiality and respect to ensure a positive service experience. 2512100202181537452
