Browse
···
Log in / Register
Job Summary: The Toll Plaza Operator ensures fast, efficient, and courteous service, performing toll collection, traffic monitoring, and maintaining order. Key Highlights: 1. Friendly and patient customer service 2. Proficiency in basic calculations and handling cash 3. Ability to handle stress and resolve problems quickly Description: Completed elementary education; Availability to work rotating shifts; Strong customer service skills, with courtesy and patience; Proficiency in basic calculations and handling cash; Ability to handle stressful situations and resolve problems quickly; Knowledge of electronic toll collection systems is a plus; Familiarity with or experience in revenue collection procedures and cashier operations is desirable. The Toll Plaza Operator, also known as the Revenue Collector, is responsible for collecting tolls from drivers using the highway, ensuring fast, efficient, and courteous service. This professional performs essential functions to ensure traffic flow, accurate tariff recording, and compliance with toll plaza safety regulations. * Collect toll fees according to vehicle categories and established rates; * Provide user assistance, advising on applicable fees and payment methods (cash, card, etc.); * Issue and deliver toll payment receipts to users, ensuring accurate transaction records; * Monitor vehicle flow to maintain smooth traffic movement at toll booths; * Exchange cash and handle funds correctly, ensuring accuracy in revenue collection; * Maintain cleanliness and order in the booth and service area, ensuring a safe and tidy environment; * Inform users about traffic conditions, lane closures, or other relevant matters when necessary; * Comply with established safety regulations for toll plaza operations; * Perform end-of-shift cash reconciliation, verifying and recording collected amounts. * Address customer and driver needs courteously and respectfully to ensure a positive service experience. 2512100202181537452
