Toll Plaza Operator (13)

Description

Job Summary: The Toll Plaza Operator is responsible for toll collection and providing courteous service to drivers, ensuring smooth traffic flow and accurate tariff recording. Key Highlights: 1. Prompt, efficient, and courteous service to drivers 2. Handling of cash and recording of transactions 3. Ensuring traffic flow and compliance with safety regulations Description: Completed elementary education; Availability to work in shifts; Strong customer service skills, with courtesy and patience; Proficiency in basic calculations and handling of cash; Ability to handle stressful situations and resolve problems quickly; Familiarity with electronic toll collection systems is a plus; Knowledge or experience in revenue collection procedures and cash operations is desirable. The Toll Plaza Operator, also known as Revenue Collector, collects tolls from drivers using the highway, ensuring prompt, efficient, and courteous service. This professional performs essential functions to guarantee smooth traffic flow, accurate tariff recording, and compliance with toll plaza safety regulations. * Collect toll fees according to vehicle categories and established rates; * Provide user assistance, advising on fees and payment methods (cash, card, etc.); * Issue and deliver toll payment receipts to users, ensuring accurate transaction records; * Monitor vehicle flow, maintaining smooth traffic at toll booths; * Perform cash exchanges and proper handling of funds, ensuring collection accuracy; * Maintain booth and service area organization, keeping the environment clean and safe; * Inform users about traffic conditions, lane closures, or other relevant matters, when necessary; * Comply with safety regulations established for toll plaza operations; * Conduct end-of-shift cash reconciliation, verifying and recording collected amounts. * Address customer and driver needs with courtesy and respect to ensure a positive service experience. 2512100202181537451