Description
Job Summary:
We are seeking a proactive, organized, and highly communicative General Assistant to provide customer service and operational support.
Key Highlights:
1. In-person and digital customer service with a focus on excellence
2. Product organization and restocking, as well as cash handling and sales
3. A dynamic environment with varied tasks and management support
Position: General Assistant (Customer Service) \- Hourly CLT Contract
We seek a professional who is **proactive and organized**, with **excellent communication skills**.
Role Summary
This is a general role involving everything from maintaining the store environment to direct customer interaction.
Main Responsibilities
* **Customer Service:** Greet and assist customers in person and via digital channels, focusing on service excellence and sales.
* **Store Operations:** Perform daily store opening and closing procedures.
* **Inventory Management:** Organize, clean, and **restock products** on shelves (products arrive pre-packaged for sale, with no direct food handling).
* **Cash Handling and Sales:** Operate the cash register, record sales, and carefully package products.
* **Maintenance:** Maintain overall store organization and cleanliness.
* **Operational Support:** Carry out various tasks and provide management support as needed.
Requirements and Qualifications
* Completed high school education.
* **Organization** and attention to detail are essential.
* Ability to interact effectively with the public and strong communication skills.
* Proactivity and willingness to perform varied tasks.
* Prior customer service experience preferred (not mandatory but advantageous).
* Advantage: Intermediate English proficiency for serving foreign customers.
Compensation and Benefits (Hourly CLT Model)
* **Contract Type:** Hourly CLT (Probationary Period: 45\+45 days).
* **Special Date Premium:** Hours worked on **Sundays and Holidays** will be paid with a 100% premium.
* **Employee Rights:** Full statutory benefits (13th salary, vacation \+ one-third bonus, FGTS, weekly rest pay), calculated based on actual hours worked.
Working Hours (Rotating Shift System)
Hours follow a two-week rotating schedule, with base shifts of 5h30 (morning or afternoon).
* **Base Shift (Tuesday to Saturday):**
* *Morning shift:* 08:00–13:30
* *Afternoon shift (Your Base Shift):* 13:30–19:00
* **Week 1:** You have **TIME OFF** on Monday. You work your **Base Shift** (13:30–19:00\) Tuesday through Saturday. On Sunday, you **WORK** from 08:00 to 12:00\.
* **Week 2:** On Monday, you **COVER THE STORE ALL DAY** (09:00–13:00 and 14:00–18:00\). Tuesday through Saturday, you work your **Base Shift** (13:30–19:00\). You have **TIME OFF** on Sunday.
**Holidays:** Rotating shift system (08:00–12:00\) with compensatory time off.
How to Apply
If you identify with this opportunity and seek a dynamic and organized work environment, please submit your updated resume!
We look forward to receiving your application!
Job Type: Permanent CLT
Selection Question(s):
* Availability to work on Sundays and holidays