Operations and Data Analyst (AP)

Description

We were born to transform the way pets' health is cared for! We are a leading provider of veterinary health insurance plans in Brazil, offering a simple and flexible business model with \+Excellence and \+Technology. In our team, you will find skilled professionals committed to the company's business, as well as an extensive hospital infrastructure. **Responsibilities and duties** * + Operations and improvement of customer service; + Monitor customer service metrics; + Analyze team performance; + Create reports and dashboards; + Identify bottlenecks and opportunities; + Improve team processes; + Organize leads and sales funnels; + Monitor operator/setter productivity; **Requirements and qualifications** * + Prior knowledge or experience with: Excel/Power BI; CRM; dashboards; SQL \+Pet is a comprehensive health platform for your pet. With innovative health insurance plans and an outstanding clinical-hospital infrastructure, we provide 360° care and protection that your best friend deserves. \+Pet was founded with the commitment to deliver wellbeing and quality of life, ensuring the best experience for you and your pet. With a vision of veterinary medical assistance grounded in humane treatment and cutting-edge technology, we launched our operations with the most complete 24-hour veterinary hospital in Brazil’s Central-West region. Inaugurated in Goiânia, the Hospital Unit features an ICU, over 70 inpatient beds, and capacity to perform more than 250 surgeries per month, alongside an Advanced Clinic equipped with facilities and specialized teams ready to meet your pet’s daily needs. But our project goes far beyond this. To deliver specialized infrastructure and care across all Brazilian states, \+Pet is continuously expanding and learning. Currently, we operate units in Goiânia, Aparecida de Goiânia, Brasília, Campinas, and São Paulo. In addition to modern facilities for consultations, diagnostics, and treatments, all units include pet shops offering products, as well as a full-service pharmacy where you receive guidance and support from specialized veterinarians. **Our Mission** To be recognized as the best and most modern institution for pet health treatment and monitoring, through excellence in service delivery and customer care. **Our Values** Promote health for dogs and cats through a business model based on a simple, flexible, sustainable, and integrated ecosystem. **Our Vision** Deliver excellence and humane care, advance prevention and 360° wellbeing, and build a community that grows hand-in-hand (and paw-in-paw). **Purpose** Cultivate and reciprocate pets’ love by providing the necessary assistance for complete, high-quality healthcare.