Technical Support Operator I

Description

Job Summary: Provide high-quality technical support for software and operating systems, ensuring user satisfaction and operational continuity. Key Highlights: 1. Technical support for software and operating systems 2. Technical problem diagnosis and resolution 3. Remote system maintenance and installation Provide high-quality technical support to resolve issues related to software and operating systems, ensuring user satisfaction and business operational continuity. Diagnostic and problem-solving skills will be a plus. Key Responsibilities: ● Assist users of products or services; ● Diagnose and resolve technical issues related to systems; ● Provide remote technical services for operating system maintenance and installation. ● Monitor and maintain system performance to ensure continuous operation. ● Develop and update technical procedures and documentation. ● Train and guide users on proper use of systems and applications. ● Register and update customer information in the system. **REQUIREMENTS:** ● Completed high school or currently pursuing a higher education degree in IT; ● Professional training course in IT or computer science; ● Proficiency in Microsoft Office suite; ● Experience in customer service via phone and WhatsApp; ● Experience in technical support via telemarketing and remote access; * Proactive individual who values and excels in teamwork **PREFERRED QUALIFICATIONS:** ● Knowledge of mechanics. ● Experience in the automotive sector. Employment Type: Full-time CLT Salary: R$2\.215,97 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Food allowance * Transportation allowance Selection Question(s): * Do you have knowledge of infrastructure, computer maintenance, and formatting? Education: * High School Diploma (Preferred) Experience: * Customer Service (Preferred) * Technical Support (Mandatory) Work Location: On-site