Job Summary: Supervises the customer support team, ensuring service quality and efficient resolution of requests, monitoring KPIs, and implementing improvements. Key Highlights: 1. Team leadership and customer support team management 2. Focus on service quality and customer satisfaction 3. Continuous process improvement and problem resolution **Description and Responsibilities:** **Schedule:** Monday to Friday, 08:00 to 17:48, 1-hour lunch break **Level:** Professional **Employment Type:** Permanent – CLT Supervises the customer support team, ensuring service quality and efficient resolution of requests. Guides the team, monitors performance indicators, and implements improvements in support processes to ensure customer satisfaction. **Requirements:** * Leadership and team management capability * Clear communication, empathy, and customer focus * Organization and ability to prioritize tasks * Analytical and problem-solving skills * Proactivity and results orientation * Process-oriented mindset and commitment to continuous improvement * Emotional stability and ability to handle pressure * Ethical conduct and professional responsibility * Completed undergraduate degree * Professional certification courses will be considered a plus; \- Minimum 2 years \- experience in a management role; **Benefits:** Medical assistance, Dental assistance, Internal benefits, Life insurance, Meal voucher, Transportation voucher
João Silva
Indeed · HR
João Silva
Indeed · HR
