LOGISTICS ASSISTANT

Description

Job Summary: Logistics professional responsible for verifying deliveries, transportation costs, and responding to customer complaints regarding delivery deadlines and damages. Key Highlights: 1. Customer service and response regarding delivery issues 2. Monitoring carrier deadlines and pricing 3. Recording incidents in the system and contacting customers **Job Description:** ---------------------- INCLUSIVE FOR PCD ACTIVITIES: Daily verification of whether deliveries were completed within agreed deadlines; verification of charges levied by carriers; monitoring of carrier pricing and market offerings; handling and responding to customer complaints regarding carrier failure to meet delivery deadlines; handling and responding to customer complaints regarding damages/discrepancies in deliveries concerning quality and quantity; informing the finance department of pending credits related to carrier failures, as well as credits owed to customers due to such failures; holding carriers accountable for adherence to agreed deadlines and pricing; recording consignment notes and related incidents in a dedicated system; sending email notifications to customers regarding pickups performed; performing other tasks as requested; contacting customers, maintaining area-related documentation, and following established procedures. Hybrid work model. Working hours: Monday to Friday, 08:30 AM to 12:30 PM / 02:00 PM to 06:48 PM. **Essential Requirements:** ------------------------------ Completed high school education 6 months of experience in logistics Proficiency in Excel **Employment Type:** -------------------------- CLT **PCD:** -------- INDIFFERENT **Benefits:** --------------- Salary negotiable \+ Benefits (Food Allowance \+ Meal Voucher \+ Health Insurance \+ Dental Insurance \+ Education Assistance \+ Partnerships with institutions \+ Gym membership \+ Birthday leave) **Work Location:** ---------------------- FAGUNDEZ DISTRIBUICAO LTDA