SENIOR SYSTEMS ANALYST

Description

Job Summary: An IT professional focused on system support, implementation, and optimization of ERP, WMS, TMS, and Power BI systems, as well as data analysis and processing. Key Highlights: 1. Providing Level 2 and Level 3 Help Desk support 2. Implementing and improving systems (ERP, WMS, TMS) 3. Developing Power BI dashboards and performing data analysis **Job Description:** ---------------------- Respond to user requests at Level 2 and Level 3 Help Desk (problem resolution) with appropriate information and within agreed timeframes; implement new systems based on business needs; propose process modifications and improvements and draft proposals; define system usage parameters; monitor work performed by third-party vendors; register and assign network and system access rights to users; handle all support related to ERP, WMS, TMS, and other systems (Level 2 and Level 3) and ensure SLA compliance; map, track, and document various requests for system adjustments and enhancements; create or modify reports in information systems as needed for tactical and strategic analysis; archive (physically and/or electronically) documents related to improvement initiatives and reporting; assist in implementing new projects; assist in analyzing system documentation provided by the information system vendor; analyze information system issues and resolve root causes; populate the solution database with resolutions identified during problem analysis; communicate changes in service levels to users; keep users informed about the progress of their requests; be responsible for onboarding new employees regarding IT-related matters; assist in drafting and reviewing departmental documentation; inform end users about call resolution status; assist other team members when required; advise the department manager whenever necessary on matters related to the department; plan and gather information from users; propose routine changes and draft proposals after studying workflows of involved parties; implement and maintain systems while ensuring efficiency, rationality, and resolution of technical issues; implement dashboards in Power BI; identify reliable data sources (databases; websites; reports); extract and import data into the analytics platform and identify and handle missing values; standardize data formats by detecting and correcting inconsistencies; visualize data to identify patterns or trends and generate clear, comprehensible reports; document methodologies and decisions made during analysis and perform quality checks at each stage of the process; ensure analyses align with project objectives and submit results to requestors for review. **Mandatory Requirements:** ------------------------------ Completed undergraduate degree in Information Systems or Computer Science. Microsoft platform and cloud platforms; Advanced Microsoft Office suite; Power BI; Database management; ERP, TMS, and WMS systems; SAP B1 **Desirable Requirements:** -------------------------- Minimum 5 years of experience. Identify new opportunities to automate processes; Implement new technologies focused on Logistics 4\.0; Explore opportunities to apply IoT in our logistics processes; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Meal Allowance Fuel Allowance Health Insurance (after probation period) Breakfast Dental Plan (after probation period) Parking On-site Cafeteria **Work Location:** ---------------------- BRANCH OFFICE **Working Hours:** ------------------------ ADMINISTRATIVE